1 2 Previous Next 12 Replies Latest reply on Dec 20, 2009 6:27 PM by SeanMc98

    BSOD and Mfehidk.sys

      For the past month, our computer has been locking up and giving the KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e) error. I ran the Windows de****** and it is showing the exception occurring at mfehidk.sys.

      This is a Windows XP pro machine that has always had McAfee on it. This error just started about a month ago.

      Can you help?

      Thanks
        • 1. Can I get some help?
          If here is additional info you need, just let me know. I'd like to get our computer issues resolved.
          • 2. BUMP!!!
            BUMP!!!
            • 3. RE: BUMP!!!
              Peter M
              Sorry we didn't get to you in a timely fashion. We are all volunteers here. Technical Support Chat is available via the link at top left of this page 24/7.

              This is XP Pro SP3 I trust & fully updated?

              Try the following:

              First run the Virtual Technician linked in my signature and tell it to correct any problems. If it fails to correct the situation then go to the next step.

              Enable Windows Firewall temporarily.

              1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

              2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

              3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
              In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
              If you can't find these files don't worry. It just means that MCPR has done its job.

              4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

              If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

              If you received your McAfee products from your service provider, please use the list below to download your software.

              Comcast users should go to http://security.comcast.net/ and log in to download your software.

              Cox users should go to http://www.cox.net and log in to download your software.

              DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

              Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

              eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

              MSN users should go to http://membercenter.msn.com/ and log in to download your software.

              AOL users should go to http://daol.aol.com/security/ and log in to download your software.
              • 4. Re: RE: BUMP!!!

                A couple months ago I went through the full removal and reinstall of McAfee products that you detail here. I was getting the BSOD about once a week associated with the mfehidk.sys file. After removal and reinstall, I went about 4 weeks without a BSOD. Now, the problem has resurfaced and, again, happens about once a week.

                 

                Any other recommended solutions to this McAfee-related BSOD issue?

                 

                Thanks.

                • 5. Re: RE: BUMP!!!
                  Peter M

                  Are you using a registry Optimizer or Cleaner by any chance?   These things are often caused by that and I don't recommend any of them as they inevitably remove essential files.

                   

                  If you have used any try the restore tab if there is one.

                   

                  Other than that you could try McAfee Technical Support Chat, it's free and linked above under the McAfee Support link.

                  • 6. Re: RE: BUMP!!!

                    I appreciate your prompt reply.

                     

                    Well, I do use PC Tool's Registry Mechanic as well as Spyware Doctor. In fact, I have cleaned the registry a couple times since the removal and reinstall of McAfee products. So, based upon what you said, I should repeat the Remove/Reinstall and NOT use Registry Mechanic?

                     

                    I will be delighted to not use RM after the cleaup if that will fix the problem.

                     

                    Again, thanks for your helpful replies. 

                    • 7. Re: RE: BUMP!!!
                      Peter M

                      The more I see the problems some people have with their software the more I feel that is to blame, so try it and see how it goes.

                      • 8. Re: RE: BUMP!!!

                        Peter,

                         

                        I have completed the removal and reinstall of McAfee. I did not remove Registry Mechanic; it just isn't actively monitoring.  In fact, I never did keep it open and monitoring. I only used it for my monthy registry cleanup.

                         

                        We will see how this goes and hopefully the BSOD will subside! I will post here the next time (if!) I get the BSOD.

                         

                        Thanks.

                        • 9. Re: RE: BUMP!!!
                          Peter M

                          Good luck!

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