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Sorry for the delayed response;
Are you still facing the issue with McAfee, if so Please confirm the following;
What is the computer’s operating system?
How is your computer connected to internet (Dsl, Wireless)?
Do you have any other antivirus software installed on the computer?
Did you make any recent changes for the computer?
still have the problem. i'm running windows XP. no other anti-virus software.i connect though DSL. and no recent changes. i did get the download file onto my computer however it says that there are problems installing the files off of the internet.
During download do you receive any error message or Any error notification?