1 2 Previous Next 16 Replies Latest reply on Oct 22, 2009 9:01 AM by SierraX

    Has Verify Subscription Been Solved

      If anyone out there has had the Verify Subscription problem solved, please post it on the forum so the rest of us will have some hope. I, like so many others, have had the dreaded pop-up Computer Not Protected message for several months. I have allowed the McAfee supervisory techs to access my computer for 2 full days earlier in September (I really don't have time for this), McAfee has been uninstalled and reinstalled more times than I count, techs have walked me through numerous steps and solutions (ha) and each time I have been assured that the problem is solved (it's not). Now whenever McAfee calls me, they want to tie up my computer for hours again. They only want to close the matter so I'll go away. They claim they have a solution but when I push for details, I get stuttering and vague tech talk.

      I've asked them repeatedly if any McAfee customer has had this issue resolved. They claim they have a solution but I asked why I haven't seen anything on the forum about the problem being solved (more stuttering in reply). I have my doubts that they found a solution.

      Sooooo, if anyone has had any success and they are no longer getting the pop-up window regarding the Computer Not Protected, pleeezzze let me know. happy
        • 1. my solution
          is I will strongly another product in the near term and forget about McAfee for the machine I have issues with,

          I run this product on 3 machines 2 x XP 1 by Vista the vista machine is the issue.
          sad
          • 2. Hmmmm
            I'm using Windows XP. I have had McAfee for three years. Hubby's computer is a Windows Vista and he's not having any problems. I didn't have any problems until about 3 months ago.
            • 3. Try these
              I think this should resolve the issue. :)

              1. Make sure the computer’s time & date settings are correct

              2. Check whether you are able to ping with download.mcafee.com

              3. Run NoNav,

              4. restart the computer

              5. updates windows including optional, Select CUSTOM

              6. Restart the computer

              7. Ran MalwareBytes Antimalware to check infections on the computer.

              8. uninstall Malware Bytes.

              9. Delete folder MSC .... C:\Documents and Settings\All Users\Application Data\McAfee\MSC

              10. RUN MVT.
              • 4. same problem
                Mine says to verify my backup and restore subscription.my subscription expires in january 2010. I press the button to verify my subscription and i get the green check mark that says my subscription is verifyed but the unprotected notice doesn't go away
                • 5. RE: same problem
                  Already did the steps you suggested with McAfee techs, except steps 9 and 10. One tech just called me in the last hour (after I fussed for calling me at 10:00 pm Saturday night when I told him to call between 10am and 4pm) - he had me delete the file entitled McSubDB.bak under the C drive, Applications, McAfee, MCE, Cache and restart the computer (again). We'll see. I've had the McAfee techs tell me each time they help me that "this will solve it".

                  I'll let you know later this month if the problem is truly resolved.
                  • 6. Tech wrong again
                    Well, it's 4:46 pm Eastern Time and I just received the dreaded pop-up window that my computer is not protected (had to verify subscription).

                    Why am I not surprised. Just because the McAfee tech who called assuring me that deleting the latest backup file would solve the problem and he guarateed there would be no more problems. Guaranteed? Yeah, right!
                    • 7. verify subscription
                      If anyone out there has had the Verify Subscription problem solved, please post it on the forum so the rest of us will have some hope. I, like so many others, have had the dreaded pop-up Computer Not Protected message for several months. I have allowed the McAfee supervisory techs to access my computer for 2 full days earlier in September (I really don't have time for this), McAfee has been uninstalled and reinstalled more times than I count, techs have walked me through numerous steps and solutions (ha) and each time I have been assured that the problem is solved (it's not). Now whenever McAfee calls me, they want to tie up my computer for hours again. They only want to close the matter so I'll go away. They claim they have a solution but when I push for details, I get stuttering and vague tech talk.

                      I've asked them repeatedly if any McAfee customer has had this issue resolved. They claim they have a solution but I asked why I haven't seen anything on the forum about the problem being solved (more stuttering in reply). I have my doubts that they found a solution.


                      we are all waiting for the solution
                      • 8. RE: verify subscription
                        I finally told the techs to quit calling me at the house. Every "fix" they have done does not solve the problem. I sure would like to earn a paycheck at a job where I could promise a customer the problem was solved when it wasn't. :mad:
                        If I didn't know better, I would think I was talking with politicians!
                        • 9. RE: verify subscription
                          I started having the same problem a few weeks ago (i.e. pop-up says computer not protected...need to verify subscription). After clicking on "verify subscription", McAfee says everything is now OK. I have to go through the same process every time McAfee automatically checks for new updates. Glad I read this thread so I won't waste my time calling McAfee tech support. I won't buy McAfee again.
                          1 2 Previous Next