5 Replies Latest reply on Mar 4, 2010 7:47 AM by YOGA*

Firewall blocking Apple TV

sandy27215 Sep 22, 2009 4:02 PM

Hi, hope someone can help.

I recently installed McAfee and it seems to be blocking my Apple TV from syncing with iTunes on my Windows operating system. It was giving me a port 3689 error. I contacted McAfee support and they suggested to go to the McAfee SecurityCenter click on Internet & Network > Configure > Firewall Advanced Options > System Services and add Apple TV with 3689 in both the Local TCP/IP Ports and UDP Ports.

But I still can't sync. Any ideas?

Thanks.

1. RE: Firewall blocking Apple TV

Vinod R Sep 23, 2009 7:00 AM (in response to sandy27215)

Could you explain in detail on how the devices are setup in your network?

Addendum:

McAfee SecurityCenter click on Internet & Network > Configure > Firewall Advanced Options > System Services
Under system services click Add and specify the following:( you may edit the newly created one)
Program name (iTunes Sharing), Inbound TCP/IP ports (3689), Outbound TCP/IP ports (3689), Inbound UDP ports (5353), Outbound UDP ports (5353).
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2. RE: Firewall blocking Apple TV

sandy27215 Sep 23, 2009 11:34 AM (in response to Vinod R)

Hi vinod_r2,

Please keep in mind that I'm not a tech guy, so I'm not sure exactly what you're asking, but I'll try.

My iTunes is on a Dell desktop that runs on XP and is connected directly to a wireless Motorola router. My apple tv is wireless also connecting through the router. When I try to sync the itunes and apple tv, I'm getting an error code to open a communication port 3689.

I hope this is what you need. Please ask if you need more information to diagnose the problem.

Thanks.
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3. Re: RE: Firewall blocking Apple TV

anthonyjclarke Feb 28, 2010 3:34 PM (in response to sandy27215)

Wondering how/if you ever got this fixed... I have the same problem....
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4. Re: RE: Firewall blocking Apple TV

sandy27215 Mar 2, 2010 6:45 PM (in response to anthonyjclarke)

Hi Anthony,

This was some time ago, so I don't exactly remember how I did it. I believe I was able to manage network from the McAfee Security Center and somehow allow the appletv. I'm sorry I don't have more info for you.

alex
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5. Re: Firewall blocking Apple TV

YOGA* Mar 4, 2010 7:47 AM (in response to sandy27215)

Hi,

How many computers you have ?

Is itunes and Apple TV on the same computer ?
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