This content has been marked as final. Show 11 replies
Is this McAfee home products or Enterprise? If home those ads pop-up from time to time but are really very few and far between.
If you are making a presentation then I would assume that you are not connected to the internet so you could disble protection or disconnect from the internet and the ads should noit appear.
I am getting the same popup ads. I have 14 months to go on my subscription too. These McAfee ads are very annoying and I cannot turn them off. I have called 4 times and no one at McAfee has a clue about them or how to stop them. Anyone figured out how to disable their sales pitch ads?
They are very few and far between, are you sure they are all for renewal and not something else?
They should only happen about once a month.
I get them randomly 2 or 3 times a day. And as I said my subscription is only 3 weeks old and expires in November 2010. I finally took a screen shot to show to McAfee Tier 2 support.
The ad says:
Save up to 38% on McAfee security center renewal. Etc. If you click OK, it takes you to their web site. A drop down box has one other choice: "Close". No other choices.
It's about a 3"x3" pop up ad.
I suspect that installation is corrupted. Try the following...
1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".
2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)
3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
If you can't find these files don't worry. It just means that MCPR has done its job.
4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.
If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.
If you received your McAfee products from your service provider, please use the list below to download your software.
Comcast users should go to http://security.comcast.net/ and log in to download your software.
Cox users should go to http://www.cox.net and log in to download your software.
DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to
download your software.
Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.
eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.
MSN users should go to http://membercenter.msn.com/ and log in to download your software.
AOL users should go to http://daol.aol.com/security/ and log in to download your software.
NOTE: If this is a retail version you can get 30 days FREE phone support: http://community.mcafee.com/showthread.php?t=226996
Thanks for the great information. Per McAfee's request yesterday, I sent them a screen shot of the offending pop up ad. I will give them a day or 2 to see if they have a quick fix. If not, I will try your suggestions.
Good luck. I tried turning off all alerts options in my Security Center and then disabling VirusScan and I got the pop-up once. Not sure how long it would take until it popped up again as I wasn't gaming or anything, but maybe they will have a solution.
After another 45 minutes on the phone, they told me to Turn Off Informational alerts. Duh!!
Got the same pop up within a half hour of turning on my computer this morning.
Well I guess that's the way it works and we can't get around it.