1 Reply Latest reply on Jul 20, 2009 2:50 PM by Peter M

    McAfee Uninstalled Itself

      Just about a few weeks ago, we renewed our subscription, and got the 3-User McAfee Total Protection. We downloaded it, but we realized this morning that it has uninstalled. There's no icon on our desktop, or on our menu.

      Up to that point, we've had problems with McAfee, with the virus scanner and other tools disabling themselves. This would happen twice a week sometimes. We would scan afterwords to root around for the problem, but nothing pops up.

      We use Firefox as our browser, and we have a Windows XP. D:
        • 1. RE: McAfee Uninstalled Itself
          Peter M
          There's no such thing as XP D can you clarify if it's XP, XP SP1, SP2 or SP3?
          If less that SP2 then it's no wonder everything isn't working properly as it's obsolete.

          Check for infection using the free versions of these two tools:

          http://www.superantispyware.com/superantispywarefreevspro.html
          http://www.malwarebytes.org/mbam.php

          Temporarily enable Windows Firewall then do the following:

          1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

          2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

          3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
          In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
          If you can't find these files don't worry. It just means that MCPR has done its job.

          4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.