3 Replies Latest reply on Jul 19, 2009 7:52 PM by Peter M

    Getting popup "Processing messages: 0 / 1240476"

      Ever since I updated to version 9, I get that message every time I open up email. What's causing it?

      By the way, no, I don't have that many messages on in my email. I have less than a dozen, and it doesn't matter if that changes, the processing message never changes in number.
        • 1. RE: Getting popup "Processing messages: 0 / 1240476"
          Peter M
          Are you storing emails in your inbox? If so - don't. Both VirusScan and Anti-Spam, if you have it, scan that every time you open it.

          Make special folders for storage of mail completely away from the inbox, i.e. not even as sub folders of the inbox.

          Storing emails in the inbox can actually ultimately cause failure of your email client.

          Please provide more information:

          Please include the following information:

          What is your operating system, service pack and are you up to date with Microsoft update? There are two ways of checking this. Go to Start/Run and type in winver then click the Enter key. Or, right-click My Computer in the Start Menu or on your desktop (or Computer in Vista) and select Properties.
          Post what it says.

          What McAfee products do you have? If your taskbar icon is like this: - right-click it and go to each application "About" and post the details.
          If it is like this: - double-click to open SecurityCenter and then click "View Details" or "About" at the lower right of the new window. Post the details from each module.
          • 2. RE: Getting popup "Processing messages: 0 / 1240476"


            Security Center 9.3
            VirusScan 13.3
            Personal Firewall 10.3
            AntiSpam 10.3
            Parental Controls 11.3
            • 3. RE: Getting popup "Processing messages: 0 / 1240476"
              Peter M
              Then this is very odd because it was a problem several versions of the software ago but I can't find any recent reference to it.

              Did you upgrade from an older version at any stage?

              I would suggest either an uninstall/cleanup and reinstall or contact Technical Support Chat, linked at top left of this page or in my signature.

              If you want to try the former then follow these steps:


              1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

              2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

              3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
              In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
              If you can't find these files don't worry. It just means that MCPR has done its job.

              4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.