1 2 3 Previous Next 22 Replies Latest reply on Aug 2, 2009 11:04 PM by bua_ako

    Fix Protection

      I am running 9.3 and get the check protection status. This happens repeatedly. The red "X" shows part of protection must be fixed. It's the computer & files and E-mail & IM that always needs action required. I hit the fix button and everything is then enabled and fine until it happens again.

      This happens many times a day, day after day.

      It is also happening on my wife's computer.

      I ran the virtual technician that found nothing.

      What is causing this to happen? It's a pain in the _____. Also, it happens when computer at idle so I'm worried the computer is not protected.
        • 1. RE: Fix Protection


          hi,

          next time that you get the not protected message in your mcafee security center please don't hit fix just yet rather ran the mcafee virtual technician in my signature and post the session ID here.
          • 2. RE: Fix Protection
            I ran VT and here is one Log

            MVT Version : 5.0.1.0
            System Information
            Operating System : Microsoft Windows XP Home Edition (Build 2600)
            Service Pack : Service Pack 3.0
            Language : 0409
            Internet Explorer Version : 8.0
            Internet Explorer Language : en-us
            System Drive Type : NTFS
            Physical Memory Available : 123188
            Physical Memory Total : 522736
            Virtual Memory Available : 2056452
            Virtual Memory Total : 2097024
            System Architecture : x86 Family 15 Model 2 Stepping 7 Intel(R) Pentium(R) 4 CPU 2.00GHz
            Date Time : 07/23/2009 21:14:34
            Time Zone : GMT -06:00
            Product Details
            Product Name : VirusScan - 3-User McAfee Internet Security
            Product Version : 13.3.127
            Language : en-us
            Partner : McAfee
            Account ID : 89349383
            Health Check Details
            Registry OK
            File OK
            Process 1 process(s) incorrect
            Expected process not running
            Expected : running
            Existing : not running
            Process: c:\program files\mcafee\virusscan\McShield.exe

            Service 1 service(s) incorrect
            Expected Service State Incorrect
            Expected : running
            Existing : stopped
            Service: McShield C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe


            COM OK
            DAT and Engine OK
            Top Issues OK
            SYSTEM OK



            --------------------------------------------------------------------------------


            Product Name : SecurityCenter
            Product Version : 9.3.162
            Language : en-us
            Partner : McAfee
            Health Check Details
            Registry OK
            File OK
            Process OK
            Service OK
            COM OK
            Top Issues OK
            SYSTEM OK



            --------------------------------------------------------------------------------


            Product Name : Easy Network - 3-User McAfee Internet Security
            Product Version : 3.3.105
            Language : en-us
            Partner : McAfee
            Account ID : 89349383
            Health Check Details
            Registry OK
            File OK
            Process OK
            Service OK
            COM OK
            Top Issues OK
            SYSTEM OK



            --------------------------------------------------------------------------------


            Product Name : Data Backup - 3-User McAfee Internet Security
            Product Version : 3.3.102
            Language : en-us
            Partner : McAfee
            Account ID : 89349383
            Health Check Details
            Registry OK
            File OK
            Process OK
            Service OK
            COM OK
            Patches OK
            Top Issues OK
            SYSTEM OK



            --------------------------------------------------------------------------------


            Product Name : SiteAdvisor
            Product Version : 2.9.258
            Language : en-us
            Partner : McAfee
            Health Check Details
            Registry OK
            File OK
            Process OK
            Service OK
            COM OK
            Top Issues OK
            SYSTEM OK



            --------------------------------------------------------------------------------


            Product Name : Personal Firewall - 3-User McAfee Internet Security
            Product Version : 10.3.111
            Language : en-us
            Partner : McAfee
            Account ID : 89349383
            Health Check Details
            Registry OK
            File OK
            Process OK
            Service OK
            COM OK
            Patches OK
            Top Issues OK
            SYSTEM OK



            --------------------------------------------------------------------------------


            Product Name : Parental Controls - 3-User McAfee Internet Security
            Product Version : 11.3.103
            Language : en-us
            Partner : McAfee
            Account ID : 89349383
            Health Check Details
            Registry OK
            File OK
            Process OK
            Service OK
            COM OK
            Patches OK
            Top Issues OK
            SYSTEM OK



            --------------------------------------------------------------------------------


            Product Name : AntiSpam - 3-User McAfee Internet Security
            Product Version : 10.3.109
            Language : en-us
            Partner : McAfee
            Account ID : 89349383
            Health Check Details
            Registry OK
            File OK
            Process OK
            Service OK
            COM OK
            Patches OK
            Top Issues OK
            SYSTEM OK



            --------------------------------------------------------------------------------
            • 3. RE: Fix Protection
              MVT Version : 5.0.1.0
              System Information
              Operating System : Microsoft Windows XP Home Edition (Build 2600)
              Service Pack : Service Pack 3.0
              Language : 0409
              Internet Explorer Version : 8.0
              Internet Explorer Language : en-us
              System Drive Type : NTFS
              Physical Memory Available : 123188
              Physical Memory Total : 522736
              Virtual Memory Available : 2056452
              Virtual Memory Total : 2097024
              System Architecture : x86 Family 15 Model 2 Stepping 7 Intel(R) Pentium(R) 4 CPU 2.00GHz
              Date Time : 07/23/2009 21:14:34
              Time Zone : GMT -06:00
              Product Details
              Product Name : VirusScan - 3-User McAfee Internet Security
              Product Version : 13.3.127
              Language : en-us
              Partner : McAfee
              Account ID : 89349383
              Health Check Details
              Registry OK
              File OK
              Process 1 process(s) incorrect
              Expected process not running
              Expected : running
              Existing : not running
              Process: c:\program files\mcafee\virusscan\McShield.exe

              Service 1 service(s) incorrect
              Expected Service State Incorrect
              Expected : running
              Existing : stopped
              Service: McShield C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe


              COM OK
              DAT and Engine OK
              Top Issues OK
              SYSTEM OK



              --------------------------------------------------------------------------------


              Product Name : SecurityCenter
              Product Version : 9.3.162
              Language : en-us
              Partner : McAfee
              Health Check Details
              Registry OK
              File OK
              Process OK
              Service OK
              COM OK
              Top Issues OK
              SYSTEM OK



              --------------------------------------------------------------------------------


              Product Name : Easy Network - 3-User McAfee Internet Security
              Product Version : 3.3.105
              Language : en-us
              Partner : McAfee
              Account ID : 89349383
              Health Check Details
              Registry OK
              File OK
              Process OK
              Service OK
              COM OK
              Top Issues OK
              SYSTEM OK



              --------------------------------------------------------------------------------


              Product Name : Data Backup - 3-User McAfee Internet Security
              Product Version : 3.3.102
              Language : en-us
              Partner : McAfee
              Account ID : 89349383
              Health Check Details
              Registry OK
              File OK
              Process OK
              Service OK
              COM OK
              Patches OK
              Top Issues OK
              SYSTEM OK



              --------------------------------------------------------------------------------


              Product Name : SiteAdvisor
              Product Version : 2.9.258
              Language : en-us
              Partner : McAfee
              Health Check Details
              Registry OK
              File OK
              Process OK
              Service OK
              COM OK
              Top Issues OK
              SYSTEM OK



              --------------------------------------------------------------------------------


              Product Name : Personal Firewall - 3-User McAfee Internet Security
              Product Version : 10.3.111
              Language : en-us
              Partner : McAfee
              Account ID : 89349383
              Health Check Details
              Registry OK
              File OK
              Process OK
              Service OK
              COM OK
              Patches OK
              Top Issues OK
              SYSTEM OK



              --------------------------------------------------------------------------------


              Product Name : Parental Controls - 3-User McAfee Internet Security
              Product Version : 11.3.103
              Language : en-us
              Partner : McAfee
              Account ID : 89349383
              Health Check Details
              Registry OK
              File OK
              Process OK
              Service OK
              COM OK
              Patches OK
              Top Issues OK
              SYSTEM OK



              --------------------------------------------------------------------------------


              Product Name : AntiSpam - 3-User McAfee Internet Security
              Product Version : 10.3.109
              Language : en-us
              Partner : McAfee
              Account ID : 89349383
              Health Check Details
              Registry OK
              File OK
              Process OK
              Service OK
              COM OK
              Patches OK
              Top Issues OK
              SYSTEM OK



              --------------------------------------------------------------------------------
              • 4. Hey Yogi - Fix Protection Problem Session ID
                Hi Yogi,

                Here are the session ID's for virtual technician:

                Session ID: 19353232

                Session ID: 19378902

                Session ID: 19401942

                Thanks for your help!

                Post merged with the thread you are talking about - MOD
                • 5. RE: Hey Yogi - Fix Protection Problem Session ID
                  Yogi, anybody have a fix?
                  • 6. RE: Hey Yogi - Fix Protection Problem Session ID


                    hi,

                    sorry for the delayed reply... i was out for a while...

                    regarding the fix i'm not so sure if this is related to the DAT issue that was experienced last week...

                    can you check the following please on both your computer and your wife's please:

                    DAT version of your mcafee

                    to get this open mcafee and click on the about button on the lower right corner of your screen. in the new window go to virus scan and take note of the DAT version... please post it here.

                    can you also check if you have other security softwares installed in the computer...
                    furthermore kindly check as well if the computer did an automatic update prior to having experienced the problem.
                    • 7. RE: Hey Yogi - Fix Protection Problem Session ID
                      Hi Yogi,

                      Checked and found DAT 5695.

                      There is no other security software on the computer.

                      There were no updates prior to experiencing the problem.
                      • 8. RE: Hey Yogi - Fix Protection Problem Session ID


                        Hi,

                        when your mcafee is not protected showing that computer and files and email and IM needs attention there will show an information on what the exact problem is (Right panel)... kindly provide me what that is... thanks...
                        • 9. RE: Hey Yogi - Fix Protection Problem Session ID
                          Here it is. This happens about once every hour.


                          Real-time scanning is disabled
                          Spyware and potentially unwanted program scanning is disabled
                          IM scanning is disabled
                          Script scanning is disabled
                          Buffer overflow is disabled
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