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I am also running 9.3 and get the same check protection status. This happens repeatedly. The red "X" shows part of protection must be fixed. It's the computer & files and E-mail & IM that always needs action required. I hit the fix button and everything is then enabled and fine for a short time.
This happens many times a day, day after day.
It is also happening on my wife's computer.
I ran the virtual technician that found nothing.
What is causing this to happen? It's a pain in the _____. Also, it happens when computer at idle so I'm worried not protected.
i have provided separate troublshooting for your case in your original post... please refer to your own post... thanx.
your mcafee is not updating since the mcafee update icon does not show up. please follow steps below so we could show up the mcafee update icon.
- click on start
- click on run
- type in "services.msc" (withouth the quotes)
- press OK
- in the list of services please look for Terminal Services, if it stopped start it by right clicking on it and then left clicking on start.
- close the windows
- update mcafee, observe if the mcafee update icon shows up, observe as well if the updates are installed successfully.
Ok, well Terminal Services is listed as Started (and type Manual). I thought maybe I could cycle it but I don't get an option to Stop it.
please try to set it to automatic to do so...
- open services.msc window again... double click on terminal services
- in the new window there is a dropdown for startup type... set it to automatic... click apply and then OK...
- restart the computer
- after restarting please try manually updating mcafee again... the mcafee update icon should show...
(Sorry for the delay).
Ok I set it to automatic and restarted with no joy. Same as before in that McAfee says it is downloading a new file but never does. I then cycled back to the way it was (Manual) and rebooted and still no joy (but not unexpected).
Could you run the virtual tech now... there were some updates installed for those recently
Ok, tried running it with the same result ("No products found"). Just to be sure since it wasn't clear what exactly it was updating and you said there were changes, I uninstalled it, reloaded MVT, ran it and still got that message that it can't find any McAfee products, do I need to install one. I don't know if it helps but here is the session id: 19454743.
I have been receiving PC not protected messages since 07/29/09 update only. When I check, the Real-time scanning, IM scanning, Script scanning, Buffer overflow protection, are all disabled. I reenable only to have McAfee disable them again. Moreover, McAfee VT says it can't fix the problem with the Virus Shield not running--both the process and service are disabled. My updates claim I am up to date.
VirusScan Plus is v. 13.3.127. Security Center is 9.3.162. This is running on XP SP3.