This content has been marked as final. Show 4 replies
Thank you for response. Is there any way they can release an update and add an option. I'm surpised such a large and overpriced company that deals with large business does not have even the simplest of features - a trusted programs list... -_-
Unfortunately I won't be able to buy a subscription with Mcafee if this isnt fixed and I life Mcafee :(
Is it possible that if I send this file to Mcafee using the "Send to Mcafee" option in the Restore -> file section that they can clear it as legit and not a trojan. I have also tried restore but as soon as you turn on Virus Protection it detects it and quarantines it again. Also, what is Avert? Is that the place that reviews the files and adds it to the Mcafee database?
Yes it's possible but you wont know it's fixed until you try to restore it after the next update or two.
You can't restore it until you disable VirusScan as shown in that link I gave.
If you submit it and they find it infected, then immediately reply disputing the finding and they will investigate further.