1 Reply Latest reply on Jun 27, 2009 5:23 AM by Peter M

    Installing total protection 2009 McAfee product

      Just before my McAfee free trial expired I uninstall it and installed the Total protection 2009.
      On the task bar the McAfee icon has got a cross and when I place the mouse over it
      McAfee security center is telling me that my computer is not protected.
      I have tried to register the new product via My account but in vain.
      What is more when I start my computer a box pops up with the following message
      Application failed to inizialise
      ox800106ba A problem caused this program's service to stop.
      Can anyone help? This is a real pain in the neck
      Thanks in advance
        • 1. RE: Installing total protection 2009 McAfee product
          Peter M
          Moved from Wireless Home Products to a more appropriate area....

          Perhaps the old product did not uninstall properly. Temporarily enable Windows Firewall.

          1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

          2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

          3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
          In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
          If you can't find these files don't worry. It just means that MCPR has done its job.

          4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site not from any CD that you may have.