3 Replies Latest reply on Jun 2, 2009 1:06 PM by BalaSGS

    McAfee icon

      The McAfee icon at the bottom of my toolbar has an X on it. When scanned, it is able to "FIX" some problems but unable to fix others. Why is it not able to fix the other problems?

      I am disappointed in this program if it is unable to resolve the problems.
        • 1. RE: McAfee icon
          BalaSGS
          Hi,
          Please clarify,
          Can you open the McAfee and let me know what error you get in the Right hand panel?
          What type of internet connection you have (DSL, Cable….)?
          Post the DAT version and Engine version of McAfee Virus scan (Open Security center-click on about in the Right hand bottom panel-check the Build version and DAT version for McAfee Virus scan)?Did you receive any kind of alert/advertisements or pop-ups in the computer?
          Steps
          Perform the McAfee Virtual Technician in both computer and post the session ID http://mvt.mcafee.com/mvt/default.asp
          • 2. McAfee Icon
            Dear Bala,

            Thank you for your response but it appears it corrected itself---finally. But I just don't understand when I have the McAfee program to take care of such technology headaches. The thing is that it will occur again because it does that every so often.

            Regards,
            texasyellowrose20
            • 3. RE: McAfee Icon
              BalaSGS
              Glad, your issue is been fixed with McAfee but please monitor your McAfee product and let us knows if the issue persists in upcoming day