3 Replies Latest reply on May 27, 2009 8:44 PM by Peter M

    Spyware disabled and error message.

      OK, first, I DID find info about this in the solved issuses, and I tried fixing it. It seemed to work at first, but whenever I have to restart my computer, it happens again...

      First it tells me that my "Spyware and potentially unwanted program scanning is disabled", then when I use the Virtual Technician, it doesn't work. I try to scan my computer and I get this...

      "Error-Scan failed to start; result = -2147467259"

      Like I said, I found info about this in the Resolved section, but it keeps happening! I don't want to uninstall and reinstall every time I have to shut down my computer. Can anyone help me?

      Thanks ~ kelgar
        • 1. RE: Spyware disabled and error message.
          Peter M
          If you are using any registry cleaners or tune-up utilities, please stop as they can cause this.

          The only solution that I can find is what I posted in a solved thread on this error number.

          First enable Windows Firewall.

          1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".
          2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)
          3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
          In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
          Don't worry if you find none of these as it means MCPR has done its job.
          4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site, NOT from any CD that you have.

          Windows Firewall should have been automatically turned off during this procedure.
          • 2. RE: Spyware disabled and error message.
            Ok, I'll disable the Registry Cleaner. Thanks so much!
            • 3. RE: Spyware disabled and error message.
              Peter M
              Registry cleaners do more harm than good, believe me. Good luck. Is it OK now then?