This content has been marked as final. Show 4 replies
If i understand the issue correctly when you install you keep getting scores of access denied or failed to copy dll messages as it installs...
and then the entire installation fails.. Is that correct?
Yes, that's it exactly. Thanks so much for helping!
Problem solved! I went to Dell.com and they took over my computer remotely (so cool!) and fixed the problem. Apparently, there was a corrupted file from my first attempted download that was hidden and McAfee's tool did not find it on the many times we used it. Anyway, he deleted that file and I was able to install.
Thanks for your efforts to help me!!
glad that your issue got resolved but keep ... to me it seems that the hardrive itself has damage. rename a file or two might just be a work around...
If possible get the Dell techs to run a disk check and ensure that it was indeed just a bad file not a bad media ( hard drive)