1 2 Previous Next 14 Replies Latest reply on Apr 25, 2009 1:49 AM by secured2k

    McAfee Disabled

      my mcafee is not working i don't know why..i have not done anything...just installed and restarted and not working..i downloaded it through my account...

      windows vista x64 home premuin sp1 updated

      mcafee total protection 9.3 latest..

      4 GB RAM

        • 1. RE: McAfee Disabled
          Peter M
          Try a reboot.
          • 2. RE: McAfee Disabled
            McAfee Virtual Technician is not able to correct it!

            MVT Information
            MVT Version : 4.3.3.0
            Session ID : 17571845
            System Information
            Operating System : Microsoft Windows Vista Home Premium EditionHome Edition (Build 6001)
            Service Pack : Service Pack 1.0
            Language : 0409
            Internet Explorer Version : 8.0
            Internet Explorer Language : en-us
            System Drive Type : NTFS
            Physical Memory Available : 3092820
            Physical Memory Total : 4182704
            Virtual Memory Available : 7490080
            Virtual Memory Total : 8542888
            System Architecture : Intel64 Family 6 Model 15 Stepping 11Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
            Date Time : 04/20/2009 17:29:18
            Time Zone : GMT +05:30
            Product Details
            Product Name : VirusScan - 3-User McAfee Total Protection
            Product Version : 13.3.127
            Language : en-us
            Partner : McAfee
            Account ID : 171562891
            Health Check Details
            Registry OK
            File OK
            Process OK
            Service 1 service(s) incorrect
            Expected Service State Incorrect
            Expected : running
            Existing : stopped
            Service: McShield C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe


            COM OK
            DAT and Engine OK
            Top Issues OK
            SYSTEM OK



            --------------------------------------------------------------------------------


            Product Name : SecurityCenter
            Product Version : 9.3.151
            Language : en-us
            Partner : McAfee
            Health Check Details
            Registry OK
            File OK
            Process OK
            Service OK
            COM OK
            Top Issues OK
            SYSTEM OK



            --------------------------------------------------------------------------------


            Product Name : Personal Firewall - 3-User McAfee Total Protection
            Product Version : 10.3.111
            Language : en-us
            Partner : McAfee
            Account ID : 171562891
            Health Check Details
            Registry OK
            File OK
            Process OK
            Service OK
            COM OK
            Patches OK
            Top Issues OK
            SYSTEM OK



            --------------------------------------------------------------------------------
            • 3. RE: McAfee Disabled
              i did reboot nothing happened..i have submitted McAfee Virtual Technician log..please help me..!! my McAfee Virtual Technician session ID is 1757926
              • 4. RE: McAfee Disabled
                Peter M
                I'll flag this and have someone look at that MVT session.
                • 5. RE: McAfee Disabled
                  Peter M
                  Meanwhile I suggest checking for spyware using the free versions of these two tools:

                  http://www.superantispyware.com/superantispywarefreevspro.html

                  http://www.malwarebytes.org/mbam.php

                  Let them clean anything they find.

                  Check for other protection software as it also can have this effect on McAfee.

                  As McAfee relies heavily on Internet Explorer call up IE and go to Tools/Internet Options/Advanced, click "Reset" and then Apply/OK. Close and re-open IE. Re-enable all the add-ons via Tools/Manage Add-Ons.

                  Note IE does not have to be the default browser in this case.

                  See if any of the above have helped.
                  • 6. RE: McAfee Disabled
                    Hello,

                    In Vista, could you click the Start Orb and type in "cmd".
                    Then hold CTRL+SHIFT and press Enter. (This gets you to an Admin Command Prompt).

                    In the command prompt, please type in
                    NET START MCSHIELD

                    Reply back with what the response is.

                    Also, in the command prompt, type
                    EVENTVWR

                    Go to the Windows Logs and check under Application and System logs. Do you see anything with a Source of McAfee or McShield? How about any errors or warnings from the Service Control Manager?
                    • 7. RE: McAfee Disabled
                      my mcafee is automatically working..though i said i will use free av product..but i did not do it..i left mcafee as it is in my system,..and due to virus scan turned off i only visited good site site like yahoo gmail ect meanwile..and now it has started working again..!!
                      • 8. RE: McAfee Disabled
                        my problem has been solved...thnxxxxxxxxx..but i have found the culprit..whenever i run tuneup utilities 2009 registry defrag my mcafee does not work..!! McAfee people please complain tune up people why they are playing with computer security software..
                        • 9. RE: McAfee Disabled
                          i did a clean reinstall of mcafee and everything was working fine until i ran registry defrag and now c what has happened..please people tell me can i just uninstall mcafee virus scan and install again through my account dmsetup.exe file..

                          here is the same error encountered earlier..!! THIS IS JUST BECOZ THAT BAD TUNE UP UTILITIES..I AM VERY ANGRY ON TUNE UP PEOPLE..!!

                          MVT Information
                          MVT Version : 4.3.3.0
                          Session ID : 17657749
                          System Information
                          Operating System : Microsoft Windows Vista Home Premium EditionHome Edition (Build 6001)
                          Service Pack : Service Pack 1.0
                          Language : 0409
                          Internet Explorer Version : 8.0
                          Internet Explorer Language : en-us
                          System Drive Type : NTFS
                          Physical Memory Available : 3010932
                          Physical Memory Total : 4182704
                          Virtual Memory Available : 7430444
                          Virtual Memory Total : 8542888
                          System Architecture : Intel64 Family 6 Model 15 Stepping 11Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
                          Date Time : 04/23/2009 14:33:22
                          Time Zone : GMT +05:30
                          Product Details
                          Product Name : VirusScan - 3-User McAfee Total Protection
                          Product Version : 13.3.127
                          Language : en-us
                          Partner : McAfee
                          Account ID : 174455262
                          Health Check Details
                          Registry OK
                          File OK
                          Process OK
                          Service 1 service(s) incorrect
                          Expected Service State Incorrect
                          Expected : running
                          Existing : stopped
                          Service: McShield C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
                          COM OK
                          DAT and Engine OK
                          Top Issues OK
                          SYSTEM OK


                          Product Name : SecurityCenter
                          Product Version : 9.3.151
                          Language : en-us
                          Partner : McAfee
                          Health Check Details
                          Registry OK
                          File OK
                          Process OK
                          Service OK
                          COM OK
                          Top Issues OK
                          SYSTEM OK


                          Product Name : Personal Firewall - 3-User McAfee Total Protection
                          Product Version : 10.3.111
                          Language : en-us
                          Partner : McAfee
                          Account ID : 174455262
                          Health Check Details
                          Registry OK
                          File OK
                          Process OK
                          Service OK
                          COM OK
                          Patches OK
                          Top Issues OK
                          SYSTEM OK


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