This content has been marked as final. Show 19 replies
How old is the computer? How long you have this issue in the computer?
Check if we have any third party application (Norton, AVG) in the Add and remove program (start-control panel-add and remove program)
Try to verify the subscription (right click on ‘M’ icon in the system Tray and click on Verify subscription).
Try to update the McAfee product and let us know if you get any error
In addition try to update the windows including Optional update (open the Internet Explore Click Tools->windows update)
Sorry to post on this thread, but I can't seem to start a new thread.
While trying to renew my Virus scan plus subscription on my recently sluggish desktop, the'renew' prompt gives me an error message "The page cannot be displayed (403-1)". I can't get to McAfee.com at all, either from the email they sent or by typing in the url. (So I'm on another computer....) But, my McAfee Security center shows that everything is working well.
I called McAfee and renewed over the phone and tried to get some tech help. Two hours, counting the sale and interminable holds and long pauses (I should have come directly to you).
We checked for other virus programs (none), reset the internet explorer settings, did the quick clean. The tech said suggested a full scan in safe mode - which I did. It took almost two hours and found nothing.
The tech said if the full scan did not fix things then I probably have a virus and should call the mcAfee virus line so I can pay to have it removed. This doesn't seem right. He also said I would have to uninstall and reinstall McAfee Virus scan plus because I renewed it. This also doesn't seem to make sense.
I seem to be getting the automatic updates, but my system (Windows XP) is running slow and it seems odd that I can't gete to the mcAfee site.
Thanks for your advice.
How old is the computer? Did you have any issue with pop-ups or alert in the computer?
What type of internet connection you use (DSL, Cable or wireless)
Try to perform the windows update including Optional update (open the Internet Explore Click Tools->windows update)
Try to run the free versions of tool: http://www.malwarebytes.org/mbam.php clean anything it detected.
The computer is about 6 years old. I don't really have any pop-up problems. The connection is cable.
I just ran the Windows update. If I run the malwarebytes tool, will it interfere with McAfee (later)?
We are just try to remove any malware infection in the computer that is preventing you to get into McAfee site and we suggest you to remove the malware byte once you’re able to install the McAfee
Okay - I'll do that and let you know what happens. Many thanks.
You're welcome happy
I ran the Malwarebytes' Anti-malware (short and long versions) and removed what was identified - and rebooted - but the problem is not solved. Do you have any other suggestions?
My McAfee security center says I am protected, but also says that my subscription expires in two days (I renewed it yesterday).
Hi - I also ran the superantispyware recommended by Ex Brit to another supplicant -and deleted the stuff it found. My McAfee Center now acknowledges that I renewed my subscription but I still can't connect to McAfee.com to reinstall Virus Protection Plus. Please can you offer a solution? Thanks.