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Please clarify/perform the steps.
What is the Version of Operating system you use?
What type of internet connection you use (DLS/Cable/wireless)?
Did you use any third party security software along with McAfee (Norton, AVG, etc…) if you have kindly remove it from the add and remove program.
What is the version of the Internet explorer you use?
Can you provide the old session Id for MVT or Perform the MVT in the computer and post the session ID through the link below
The OS is Microsoft Windows XP Professional 5.1 Service Pack 3 Build 2600. Internet connection is cable. I have IE 7.0.5730.13 installed, although I don't use it. I use Firefox 3.0.8.
I had MalwareBytes installed, but I've removed it.
The MVT session ID was 17248678.
Please clarify if you made any changes to computer in the recent past?
Try to perform the windows update including Optional update (open the Internet Explore Click Tools->windows update)
Run the IE Regfix and check if the issue is resolved
Try to create the new user account in the windows and check if the issue persists.
No, there haven't been any recent changes.
I performed all three steps (Windows Update, Regfix and new account) but there's no change in the issue. McAfee is still showing no logs.
Try to remove the Internet Explorer 7 update from add and remove program. Restart the computer and check if the issue persists if no then update the windows and install the IE 7 again
Try to uninstall and reinstall the McAfee product
use the following links to remove the McAfee product http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Use the following link to install the McAfee product Document ID: TS100614
http://service.mcafee.com/faqdocument.aspx?id=TS100614&lang=en_US&prior_tid=16&A nswerID=16777216&turl==http%3A%2F%2Fkb.mcafee.com%2Finfocenter%2Findex%3Fpage%3D content%26id%3DTS100614%26actp%3Dsearch
Reinstalling did the trick. Logs are back.