1 Reply Latest reply on Apr 7, 2009 10:32 AM by Peter M

    Restoring Infected Files

      Virus Scan has just discovered 3 viruses on my notebook and quarantined them. I have clicked restore, then re-scanned and Virus Scan has detected the same three viruses in the same locations.
      I thought restore was supposed to clean the infected file before restoring it, am I missing something here?
        • 1. RE: Restoring Infected Files
          Peter M
          No, that restores them to where they were found in the first place.

          Per Security Center Help:

           

          Work with quarantined files[/B]

          When VirusScan quarantines infected files, it encrypts and then moves them to a folder to prevent the files from harming your computer. You can then restore or remove the quarantined files.


          1. Open the Quarantined Files pane. How?
            [LIST=1]
          2. On the left pane, click Advanced Menu.
          3. Click Restore.
          4. Click Files.



          [*]Select a quarantined file.
          [*]Do one of the following:

          • To repair the infected file and return it to its original location on your computer, click Restore.
          • To remove the infected file from your computer, click Remove.



          [*]Click Yes to confirm your selected option.
          [/LIST]