1 Reply Latest reply on Apr 3, 2009 5:27 PM by Peter M

    Computer not protected

      Hi,
      my McAfee Security Centre has a red cross and is telling me my computer is not protected. I press the fix icon and it says "one or more problems cannot be fixed because of an error".

      i've tried updating, scanning the whole system and unistalling and re-installing McAfee Service Centre and still it tells me my computer not protected and it can't fix the problem because of an error.

      it says my Computer & Files and Email & IM need action and lists:

      - Real time scanning is disabled
      - Spyware and potentially unwanted program scanning is disabled
      - IM Scanning is disabled
      - Script scanning is disable
      - Buffer overflow protection is disabled

      Before i reinstalled i checked my detection log and it said i had a trojan called
      Spy-Agent.bw!mem that was effecting C:\WINDOWS\system32\winlogon.exe and C:\WINDOWS\system32\twext.exe both of which stated: termination failed while two other files were quarantined and one deleted.

      but when i scan now nothing is detected yet it still says i'm unprotected.

      My computer info:

      Dell Latitude D630
      Intel Core Duo

      Microsoft Window XP Professional
      Version 2002
      Service Pack 3

      McAfee Security Centre Info:

      SecurityCentre
      Version: 9.3
      Build: 9.3.137
      AffId: 0
      Language:en-gb
      Language Pack: 9.3.106
      Last Update: 03/04/2009

      VirusScan
      Hi,
      my McAfee Security Centre has a red cross and is telling me my computer is not protected. I press the fix icon and it says "one or more problems cannot be fixed because of an error".

      i've tried updating, scanning the whole system and unistalling and re-installing McAfee Service Centre and still it tells me my computer not protected and it can't fix the problem because of an error.

      it says my Computer & Files and Email & IM need action and lists:

      - Real time scanning is disabled
      - Spyware and potentially unwanted program scanning is disabled
      - IM Scanning is disabled
      - Script scanning is disable
      - Buffer overflow protection is disabled

      My computer info:

      Dell Latitude D630
      Intel Core Duo

      Microsoft Window XP Professional
      Version 2002
      Service Pack 3

      McAfee Security Centre Info:

      SecurityCentre
      Version: 9.3
      Build: 9.3.137
      AffId: 0
      Language:en-gb
      Language Pack: 9.3.106
      Last Update: 03/04/2009

      VirusScan[B]
      [B]Version:
      13.3
      Build: 13.3.117
      AffId: 0
      Language: en-gb
      Language Pack: 13.3.113
      Last Update: 03/04/2009
      DAT Version: 5573.0000
      DAT Creation Date: 03/04/2009
      Engine Version: 5301.4018

      Personal Firewall
      Version: 10.3
      Build: 10.3.106
      AffId: 0
      Language: en-gb
      Language Pack: 10.3.102
      Last Update: 03/04/2009

      Site Advisor
      Version: 2.8
      Build: 2.8.304
      Language: en-gb
      Last Update: 4/3/2009

      Please Help!!