3 Replies Latest reply on Mar 26, 2009 10:36 AM by Peter M

    McAfee VirusScan unable to update?

      Hi all. I've been experiencing trouble with my VirusScan since mid-Feb, and i've been trying to solve the problem to no avail. I'm on Windows XP Home Edition, and i've had it since 2006.

      There are actually 2 problems to my issue.

      The first problem involves the VirusScan updating software: Everytime I boot my computer VirusScan would normally scan and download any new updates available. It worked fine till February, where it downloads, but is unable to install, and this popup always comes up thereafter:



      The instructions seem clear enough: uninstall, and reinstall, and fingers crossed, problem solved. But as my McAfee was pre-installed in the com by the manufacturer (Dell), i do not have the actual program in my HDD, so i went to the website to try and download a new client, but - and herein lies my 2nd problem - I cannot seem to establish a connection with McAfee's website, and i always have this message:



      My apologies, but my IE browser no longer works, and i'm using only Mozilla Firefox and Google Chrome, but as i understand it, the website only works with IE and MFF.

      (On a separate note, the same problem happens when i'm in the Support page too; more specifically, the Virtual Technician section)

      I've done some forum searching before posting this, and I come across one that is particularly similar to my problem: http://forums.mcafeehelp.com/showthread.php?t=218669 , but my problem differs in that i (fortunately) did not get redirected to any porn sites, thus i'm still clueless as to what i can do.

      Any assistance rendered is highly appreciated ^_^
        • 1. RE: McAfee VirusScan unable to update?
          Peter M
          1. Is your XP up to date? I.E. Is it SP3? Go to Start/Run and type in winver then click the Enter key and post what it says. Alternately right-click "My Computer" and go to Properties and post what it says there.

          2. How do you connect to the internet and are you behind some sort of proxy (e.g. a University network)?

          3. When you read that thread did you follow the advice I had posted there?

          4. If your browser no longer works then Windows is corrupted. In any case you should be running at least IE7 although IE8 is now final. McAfee relies on IE only, not any other browser so I would imagine getting IE to work is paramount here.

          Viz:

           

          If you are running Internet Explorer 7 go to Tools/Internet Options/Advanced and click the Reset button. OK and exit, reboot if asked.

          IE6 - Tools/Internet Options..
          General tab: clear cookies, history and temporary files
          Security tab: set all zones to default
          Content tab: disable Content Advisor
          Advanced tab: set to default. OK and exit.

          Try disabling all pop-up blockers.

          If you previously had McAfee installed then do the following:

          1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

          2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

          3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
          In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

          4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

          If you download from McAfee directly then go here: https://us.mcafee.com/root/login.asp

          If from Dell go here: https://us.mcafee.com/root/login.asp?affid=105

          If you download from another country then try altering the country code or ask me and I'll try to find it for you.

          Also some spyware can cause this so scan your computer using the free version of these two tools and let them clean everything they find:

          http://www.superantispyware.com/superantispywarefreevspro.html
          http://www.malwarebytes.org/mbam.php
          • 2. RE: McAfee VirusScan unable to update?
            1) yes, it's up-to-date. i ran winver, and it says SP3

            2) i'm using a DSL modem and no proxy

            3) yes i did, including the settings for IE. although i did not browse through the forums you'd provided, i did try to check if it was the DNS Trojan that was causing the problem. i did the test, and it came back negative.

            4) i downloaded IE 8 as per your instruction, and i tried to download the McAfee client using it, but the same thing happens. that was before i tweaked with the settings given in your solution. when i did, peculiarly, my IE stopped working for some reason. now it refused to open even after i reinstalled it

            i ran an Ad-Aware scan just yesterday, and aside from potentially harmful files they found in the cookies file, nothing seem out of the ordinary

            on a separate note, i can't download IE 8 from the official MS website, and i had to go to afterdawn.com instead. the problem is similar to the one i encountered in McAfee website.

            i'm not entirely sure what you meant by "download from another country", but i bought my computer from Dell Singapore, and yes, i'm still living there.

            ...perplexing isn't it? maybe this is an excuse to finally upgrade my com silly
            • 3. RE: McAfee VirusScan unable to update?
              Peter M
              There's something wrong with your machine...possible an unknown infection...just guessing here. I suggest posting these issues along with a Hijackthis log at one of the following forums for expert advice.

              DOWNLOAD HIJACKTHIS

              Do not post the log here, we can't help!

              Post the logs at a specialist Forum:

              AUMHA FORUM

              BLEEPING COMPUTER FORUM

              GEEKS TO GO FORUM

              MAJOR GEEKS FORUM

              MALWAREBYTES FORUM

              MALWARE REMOVAL FORUM

              SPYWAREHAMMER FORUM

              SPYWARE INFO FORUM

              WHAT THE TECH FORUM

              Be sure to read all the sticky announcements/instructions at the top of each malware forum!