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Please check if you have .net frame works 3.5 in add/remove programs.
If not try updating windows.
Have you ever used any other security program?
If so please run the related tools to remove the traces.
Do a full scan with McAfee.
Check the DAT Version.
Do disk defragmentation.
Disk clean up.
Check if you find any difference
I checked on the things you suggested but I continue to go to an "unprotected" mode. I then have to "fix" it and get back to protected for a time before it goes back to unprotected.
All my Windows XP files are up to date.
I defragged the hd.
I removed a portion of the prior Norton program that I discovered via the add/remove software applications (this did not help).
Should I try removing McAfee and trying to reinstall again?
I didn't have these problems with Norton. Only poor pc performance problems caused by Norton. I wanted to save money by paying for a second license with McAfee and not have to pay Norton another $49. Now I regret my decision.
Are you able to update the McAfee?
Did you had any issue with pop-ups regarding the verify subscription?
Steps can be tried:
Run the MSCPRXFIX.exe. Tool http://download.mcafee.com/products/licensed/cust_support_patches/MSCPRXFIX.exe.
I would appreciate if you can perform the McAfee Virtual Technician scan in the computer give us the Session ID number.
Please revert back to me if the issue persists
Thanks for your quick response.
I ran the virtual technician program. My session ID # is: 16010370. It fixed one problem (1 process not running) but couldn't fix the other (1 service not running).
McAfee properly updates on my machine. My DAT folder shows the file # 5536.0.
I have not had any problems regarding verify the subscription. (no pop-ups)