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Please clarify/ try the following:
• Are you using McAfee for the 1st time, if so did you use any other security software in the computer?
• If you have used some other security software was that removed completely from the computer?
• How old is your computer? You may also try to run a check disk to make sure there are no issues with your computer’s hard drive
• To run a check disk> Open My Computer> Right click on the Local Disk C:\> Click on Properties> Click on Tools> Click on Error-checking Check Now> Make a check mark on all available areas> Click on Start> Click on Ok and reboot your computer, so the check disk will automatically start
I have used McAfee with my Dell PC since purchasing over 2+ years ago. This is the only security software product on my PC.
I ran CHKDSK with no errors reported.
When turning on my PC today, a download was being performed. It appeared to be VIRUSSCAN. Afterwards my PC showed that I was unprotected. System files and IM/Email needed fixing. I selected FIX and an error message was displayed: "One or more problems cannot be fixed because of an error". After selecting OK, McAfee shows that I am fully protected. Recent events only show that "Real tie virus protection was enabled". My software was updated from the internet when I renewed my software maintenance in December.
I still need help.
Can you provide the version for McAfee product (open security center ->click on about in bottom right hand panel-> Build version for each product)?
Did you have experience any pop-us or alert in the system?
Did you made any change to the computer?
Steps can be tried:
Performed the MVT (McAfee Virtual technician) in the system link is http://mvt.mcafee.com/mvt/default.asp
Try to perform the Malware removal tool: http://www.malwarebytes.org/mbam.php and remove any detected files make sure you remove the Malware bytes from the system once you complete the Scan.
Security Center 9.0
Virus Scan 13.0
Personal Firewall 10.0
Site Advisor 2.9
Parental Controls 11.0
I ran McAfee Virtual Technician before and again after your response. No problesm were found either time. The MALWARE removal tool appears not to be a McAfee product. Since multiple individuals are having this problem, why do I need to use their product and not yours? I responded to another individual thread who has the exact same problem.
I do certainly agree with your statement. However, the reason for us to recommend that free software is to run a scan in your computer and to make sure there are no other malware infections.
Marking this thread as 'Assumed Answered' and locking it. As it s over 8 years old.