3 Replies Latest reply on Feb 14, 2009 9:57 PM by Peacekeeper

    computer not fully protected

      Moved to your own thread from a very old one - MOD
      Back up and restore ver 3.3 wont update and says to verify subsciption now i do and it says verified in green in bottom right corner of laptop but no change in the mcafee status ive tried manually updateing restarting and clean disk im using security center ver 9.3 last update 2/2 09 virusscan ver13.3 updated 2/13/09 personall firewall ver 10.3 last update 2/2/09 site advisor 2.9 2/4/09 antispam 10.3 last update 2/3/09 parent controls 11.3 update 2/2/09 easy network 3.3 update 2/3/09 i have total protection 3 user renewed untill 1/16/2011 im lost please help thank you very much
      as well i got this after a notice from dat update

      2/13/2009 5:01 PM sean SEAN-PC Extracting Zip file from stub file, C:\Users\sean\Downloads\5525xdat.exe.
      2/13/2009 5:01 PM sean SEAN-PC Performing self validation ...
      2/13/2009 5:01 PM sean SEAN-PC Retrieving file, NAISCRIP.NSC from zip file.
      2/13/2009 5:01 PM sean SEAN-PC Loading and parsing script file : C:\Users\sean\AppData\Local\Temp\4931\NAISCRIP.NSC
      2/13/2009 5:01 PM sean SEAN-PC Retrieving file, Globals.nsg from zip file.
      2/13/2009 5:01 PM sean SEAN-PC Loading and parsing globals file : Globals.nsg
      2/13/2009 5:01 PM sean SEAN-PC Searching for all Installed anti-virus products.
      2/13/2009 5:01 PM sean SEAN-PC Deleting...C:\Users\sean\AppData\Local\Temp\NAI4212.tmp
      2/13/2009 5:01 PM sean SEAN-PC Deleting...C:\Users\sean\AppData\Local\Temp\4931
      2/13/2009 5:01 PM sean SEAN-PC Error: Unable to find any qualifying McAfee Product(s).
      2/13/2009 5:01 PM sean SEAN-PC Update process failed.
      2/13/2009 5:01 PM sean SEAN-PC Extracting Zip file from stub file, C:\Users\sean\Downloads\5525xdat.exe.
      2/13/2009 5:01 PM sean SEAN-PC Performing self validation ...
      2/13/2009 5:01 PM sean SEAN-PC Retrieving file, NAISCRIP.NSC from zip file.
      2/13/2009 5:01 PM sean SEAN-PC Loading and parsing script file : C:\Users\sean\AppData\Local\Temp\496F\NAISCRIP.NSC
      2/13/2009 5:01 PM sean SEAN-PC Retrieving file, Globals.nsg from zip file.
      2/13/2009 5:01 PM sean SEAN-PC Loading and parsing globals file : Globals.nsg
      2/13/2009 5:01 PM sean SEAN-PC Searching for all Installed anti-virus products.
      2/13/2009 5:01 PM sean SEAN-PC Deleting...C:\Users\sean\AppData\Local\Temp\NAI8D06.tmp
      2/13/2009 5:01 PM sean SEAN-PC Deleting...C:\Users\sean\AppData\Local\Temp\496F
      2/13/2009 5:07 PM sean SEAN-PC Error: Unable to find any qualifying McAfee Product(s).
      2/13/2009 5:07 PM sean SEAN-PC Update process failed.
      2/13/2009 5:07 PM sean SEAN-PC Extracting Zip file from stub file, C:\Users\sean\Downloads\5525xdat.exe.
      2/13/2009 5:07 PM sean SEAN-PC Performing self validation ...
      2/13/2009 5:07 PM sean SEAN-PC Retrieving file, NAISCRIP.NSC from zip file.
      2/13/2009 5:07 PM sean SEAN-PC Loading and parsing script file : C:\Users\sean\AppData\Local\Temp\4E55\NAISCRIP.NSC
      2/13/2009 5:07 PM sean SEAN-PC Retrieving file, Globals.nsg from zip file.
      2/13/2009 5:07 PM sean SEAN-PC Loading and parsing globals file : Globals.nsg
      2/13/2009 5:07 PM sean SEAN-PC Searching for all Installed anti-virus products.
      2/13/2009 5:07 PM sean SEAN-PC Deleting...C:\Users\sean\AppData\Local\Temp\NAI69DD.tmp
      2/13/2009 5:07 PM sean SEAN-PC Deleting...C:\Users\sean\AppData\Local\Temp\4E55
      2/13/2009 5:08 PM sean SEAN-PC Error: Unable to find any qualifying McAfee Product(s).
      2/13/2009 5:08 PM sean SEAN-PC Update process failed.
        • 1. error for vista mcafee not protected
          - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
          - <System>
          <Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{cfc18ec0-96b1-4eba-961b-622caee05b0a}" />
          <EventID>100</EventID>
          <Version>1</Version>
          <Level>2</Level>
          <Task>4002</Task>
          <Opcode>34</Opcode>
          <Keywords>0x8000000000010000</Keywords>
          <TimeCreated SystemTime="2009-02-13T22:38:48.621Z" />
          <EventRecordID>288</EventRecordID>
          <Correlation ActivityID="{00000000-36C8-0000-CD7A-D0882B8EC901}" />
          <Execution ProcessID="1748" ThreadID="1172" />
          <Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
          <Computer>sean-PC</Computer>
          <Security UserID="S-1-5-19" />
          </System>
          - <EventData>
          <Data Name="BootTsVersion">2</Data>
          <Data Name="BootStartTime">2009-02-13T22:36:38.687Z</Data>
          <Data Name="BootEndTime">2009-02-13T22:38:45.423Z</Data>
          <Data Name="SystemBootInstance">54</Data>
          <Data Name="UserBootInstance">45</Data>
          <Data Name="BootTime">99396</Data>
          <Data Name="MainPathBootTime">42796</Data>
          <Data Name="BootKernelInitTime">24</Data>
          <Data Name="BootDriverInitTime">2554</Data>
          <Data Name="BootDevicesInitTime">7509</Data>
          <Data Name="BootPrefetchInitTime">39160</Data>
          <Data Name="BootPrefetchBytes">384589824</Data>
          <Data Name="BootAutoChkTime">0</Data>
          <Data Name="BootSmssInitTime">3574</Data>
          <Data Name="BootCriticalServicesInitTime">1312</Data>
          <Data Name="BootUserProfileProcessingTime">4907</Data>
          <Data Name="BootMachineProfileProcessingTime">328</Data>
          <Data Name="BootExplorerInitTime">17865</Data>
          <Data Name="BootNumStartupApps">22</Data>
          <Data Name="BootPostBootTime">56600</Data>
          <Data Name="BootIsRebootAfterInstall">false</Data>
          <Data Name="BootRootCauseStepImprovementBits">0</Data>
          <Data Name="BootRootCauseGradualImprovementBits">0</Data>
          <Data Name="BootRootCauseStepDegradationBits">0</Data>
          <Data Name="BootRootCauseGradualDegradationBits">0</Data>
          <Data Name="BootIsDegradation">false</Data>
          <Data Name="BootIsStepDegradation">false</Data>
          <Data Name="BootIsGradualDegradation">false</Data>
          <Data Name="BootImprovementDelta">0</Data>
          <Data Name="BootDegradationDelta">0</Data>
          <Data Name="BootIsRootCauseIdentified">false</Data>
          </EventData>
          </Event>
          • 2. RE: error for vista mcafee not protected
            Peter M
            I moved your top post from an ancient thread that was for an obsolete version of McAfee and merged it with your latest post.,

            This is all meaningless. Not sure what problems you are having but have you tried a complete uninstall, cleanup and reinstall?

            1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

            2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

            3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
            In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

            4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

            Other than that I suggest using Technical Support Chat - link at top left of page or in my signature.
            • 3. RE: error for vista mcafee not protected
              Peacekeeper
              I would also add the above seems to imply you downloaded the corporate dat file and tried to install those ie 5525xdat.exe. The current home mcafee versions cannot be manually updated using these dat files or the sdat ones. The add / remove option of Peter's is the best choice