I believe that you are in the UK, correct me if I'm wrong.
The best way is to call Customer Service directly:
The number is in London I believe. They'll sort it out for you. Alternatively you could use the free chat line, check "Customer Service Chat" in my signature. It's 0900-1700 Mon - Fri only.
To speak with a Customer Service representative, call 020 79490107. You may be asked for your registered email address and order number. Telephone charges may apply.
Estimated wait time: 10-30 minutes
Hours of Operation: 09.00-18.00 local, Monday through Friday
I am in the UK yes. Thanks very much for that information! happy
You're welcome. Good luck.