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I transferred this out of the Corporate area where you had posted because I don't think you are talking about Enterprise products.
We don't deal with subscription issues here, only technical support. You can call Customer Service via the link second from left at the top of this page or...
Telephone Customer Service[/B]
[B]To speak with a Customer Service representative, call 020 79490107. You may be asked for your registered email address and order number. Telephone charges may apply.
Estimated wait time: 10-30 minutes
Hours of Operation: 09.00-18.00 local, Monday through Friday
That phone number is in London. I believe you are in the UK, right?