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We are really sorry for the inconvenience but are you still facing the same issue, if so please let us know.
Very frustrating this IT thing. All the suppliers of the services and applications blame each other. Ie Logme in blame Mcafee, BT blame everyone except themselves, Mcafee say re install the application if that doesn't fix the issue the fault is with logme in. In the end we resolved by simply moving ISP to "Thus" from cable and Wireless. Eveything then worked perfectly.
Glad to know that you issue got resolved