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What is the operating system that you use?
Go to Start > right click My Computer > click on Properties and on the General tab you'll find all the information, incl. any installed Service Packs.
What is the Dat version of McAfee Virus Scan (McAfee Security Center-> Click in the Bottom Right Corner About  McAfee Virus scan Dat created Date and version) ?
Do you experience any kind of pop-ups or Alert regarding the Virus/spyware in the computer?
If you don’t have any try to update the Windows Update completely including Optional (Open Internet Explore-> Tools-> Windows Update)
Windows Vista: Open Welcome Center by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Welcome Center.
Check if your version of Windows is up-to-date at: Windows Update. Use the "Custom" button. This way you also get the "Optional" updates as well as the "Critical" updates/patches.
Windows XP SP2
Securtiy Center 9 DAT version 5522.0000 is the latest update
to shut down protection.
Most of the time the "X" just appears on the Mcafee icon.
Sometimes a Secruity Center popup alert indicates system not fully protected
I have yet to install Windows SP3... on this somewhat older computer, which I suppose might have a connection
in the sense that it is not in line with "updated to the latest software" approach of troubleshooting
My gut feeling is that this should not be the problem.
this is the scenario:
Mcafee automatically downloads latest updates (virus dat, spam, sec center etc.)
>Mcafee installs downloaded updates> red X appears and/or alert pops up indicating features
Hope this helps
Thank you for the Information but Can you provide the Error message that you get in the Right hand side panel of the McAfee security center when it shows Red X in the Security center?
Make sure McAfee service is checked in the service tab under System configuration utility. (Start-Run-Type msconfig – click on service tab)
This might happen if any McAfee Service is disabling or if we have any Malware infection in the computer
Try to run the free versions of Malware removal tool: http://www.malwarebytes.org/mbam.php clean anything it detected.
I don't have the exact error alert wording...
my recollection is: (in the Protection status pane) that certain features are not enabled, plus the option to enable them by clicking the "FIX"
My sense is that during the McAfee updating process that some Service Configuration gets turned off in order to successfully install the update but that Services do not get switched back on.
I will look into running some malware detection when I get a chance.
Would it more appropriate to turn off Restore function in Windows XP
and then run a full scan with McAfee? to root out any problematic file that
cannot get deleted with System Restore function enabled?
You can also scan your computer safe mode
System Restore will take the system to previous setting where you have to update the McAfee Detection signature files again before performing the manual scan.
But, I would appreciate if you can perform the McAfee Virtual Technician scan in the computer give us the Session ID number.
just touching base: I have not had time yet to
proceed further but I will get back to you soon.
Do I post session id here or email?
Malwarebytes detected "Trace" "infections"
no action taken. It is my understanding (as per Malwarebytes web site forums) that these trace "infections" detected are not problematic. One of them seems to be an old log file
for some past Norton antivirus installation or scan. I do recall at one point purging
any remnants of Norton application files, a while ago, as recommended by McAfee.
Back to the Malwarebytes scan:
I did not delete the "detected" files as two of them are registry keys for which it is not clear
whether deleting them is advisable and as, according to Malwarebytes support, are not infected but may have been at one time.
I should mention that the installation of malwarebytes seems to have caused
negative performance symptoms on the computer.
And I find it odd that the Malwarebytes scan detected a "Trace" file in the general scan
but does not give a detection notice for the same file if scanned manually/individually.
Securtiy Center is still being disabled within minutes of automatic McAfee updates.
And now after clicking the "Fix" button I observe an alert pop-up stating that some
items could not be fixed due to unknown error... then Security Center proceeds
to indicate that protection is "Fixed" ,by virtue of the Green Yes, and fully operable.
Somewhat of a lack of clarity all around I would say.
Thanks for any further assistance.