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what operating system are you working on? and what version of IE are you using?
do you suspect any infection in the system?
Windows XP (i'll have to check whether it's SP2 or SP3)
The computer has IE7 installed and there are no signs of infection (it was scanned regularly before this started to happen).
what do you exactly mean by this? did you download the DMSETUP on your computer and then ran it... and nothing happens?
or everything was successfully installed but when you open mcafee nothing happens?
please also run Mcafee Virtual Technician in my signature and post the session ID here.
I downloaded DMSETUP, double clicked on it and nothing happened. No install wizard, nothing.
I tried downloading it several times in case it was corrupted but with the same result.
I am at work just now, but will run virtual technician once i'm home.
Thanks for your help.
I've tried running McAfee virtual technician but it doesn't seem to work either.
I double click on the icon and a window pops up but it simply says 'Navigation to the webpage was canceled'
It doesn't seem as if anything wants to work!
here are some things that you can check...
with the navigation to the page cancelled:
open internet explorer>click on tools option (top bar)>choose internet options>navigate to the content tab>in the content advisor category make sure that it is disabled (you should see an enable button)
with the dmsetup not running:
open internet explorer>click on tools option (top bar)>choose internet options>click on security>set the level to medium(click on the default button)
then click on the privacy tab>set it to medium as well>click on the advanced button (under privacy tab)
in the window put a check on override automatic cookie handling>put a check on always allow session cookies>hit ok
back to the privacy tab>make sure that you uncheck pop up blocker
after all these visit the link below and try to run the patch for crypto.dll
post back for updates on you issue...
hope this helps...