2 Replies Latest reply on Sep 2, 2009 4:10 PM by x-brookz

    Clicking on 'Scan' opens 'Protection Status' instead

      Symptoms
      When clicking on Scan in SecurityCenter the Protection Status page is shown instead.
      Cause
      One or more of the following registry keys is missing or inaccessible.
      HKEY_CLASSES_ROOT\Scripting.Dictionary
      HKEY_CLASSES_ROOT\Scripting.Encoder
      HKEY_CLASSES_ROOT\Scripting.FileSystemObject

      Sampled Systems
      McAfee Total Protection 2009
      Windows XP Home Edition SP2, Internet Explorer 6, Windows Script Host 5.6
      Windows XP Home Edition SP3, Internet Explorer 6, Windows Script Host 5.7
      Windows XP Home Edition SP3, Internet Explorer 7, Windows Script Host 5.7

      Resolution
      If the key(s) are missing, they will need to be recreated.
      If the key(s) permissions are incorrect, they will need to be reset.

      More Information
      If the issue is due to registry permissions, this usually means there are more permissions issues with HKEY_CLASSES_ROOT subkeys.

      Some suggestions to correct this issue have been to run IEFix. IEFix will fail with Run-time error '429': ActiveX component can't create object because of the same issue; it is unable to access HKEY_CLASSES_ROOT\Scripting.FileSystemObject.

      When correcting the permissions, it may be determined that the permissions on a key, after taking ownership, are that of a different user on the same system.

      Use a known-good system to export the registry keys if they need to be recreated.

      SetACL.exe and PsExec.exe can be used if the permissions need to be corrected. Because the permissions are incorrect, running a Command Prompt in the SYSTEM context using PsExec.exe (psexec -i -s cmd.exe) should help alleviate access denied errors when making corrections. It is also possible to run RegEdit.exe in the SYSTEM context (psexec -i -s regedit.exe) to make these corrections also.

      SetACL.exe. [SIZE="1"](http://setacl.sourceforge.net/)[/SIZE]
      PsExec.exe, [SIZE="1"]Included in PsTools from Microsoft. (http://technet.microsoft.com/en-us/sysinternals/bb896649.aspx)[/SIZE]