4 Replies Latest reply on Jan 5, 2009 5:43 PM by Aleman

    Can't install Internet Security 2009

      I'm not able to get Internet Security 2009 ti install from the CD only mode or the internet mode. When I get to the screen that shows the install progress all the boxes get a failed X after only a few minutes. When I try to install using the mode that goes out to the update the definitions I get and error the it can't connect to the sever. This computer had the Antivirus 2009 virus on it and I used several programs to remove it and many other spyware and adware issues. Additionally, I'm not able to down load any of the new update definitions for these programs.

      Any suggestions would be appreciated. This is a Compaq Presario running: Windows XP Home Edition SP3 and MSIE: Internet Explorer v6.00 SP3.
        • 1. RE: Can't install Internet Security 2009
          Vinod R


          Download Malwarebytes ' Anti-Malware from Here or Here Double-click on mbam-setup.exe to install the application.

          * Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
          * If an update is found, it will download and install the latest version.
          * Once the program has loaded, select Perform Full Scan, then click Scan.
          * The scan may take some time to finish, so please be patient.
          * When the scan is complete, click OK, then Show Results to view the results.
          * Make sure that everything is checked, and click Remove Selected.
          * When disinfection is completed, a log will open in Notepad and you may be prompted to restart (see Extra Note below).
          * The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
          * Copy & paste the entire report into your next reply.

          Extra Note:
          If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
          • 2. RE: Can't install Internet Security 2009
            I am having a similar problem. I have windows xp and my antivirus scan said I have antivirus 2009. I have been having problems with random pop ups and one day I went to turn on my computer and it could not load up. I got it to start up in safe mode but it will not load up normally.

            I downloaded the malwarebytes anti malware via flash drive from another clean computer to the infected computer and when I click on it to run a scan in safe mode, it will not show up on my screen. It shows the hour glass for a few seconds then nothing. Thank you for any help that anyone can give me. let me know if you need any more info that I can give to help you help me.
            • 3. More info on the problem
              Sorry, I should of posted that I had already used Malwarebytes, Superantispyware, Ccleaner and Hijackthis. When I started to work on this computer I couldn't even get to the web pages to download these tools. I had to load them onto a USB drive and run them from there. I first used Malwarebytes and then Ccleaner and then I used Superantispyware and Ccleaner again. I found Antivirus 2009, TDSS and Backdoor. Once I used all of these programs I was able to log onto web pages and even get to the pages of these tools. I was not able to update the definitions for any of these programs. I then tried to install McAfee using the internet option, no luck. I also tried in safe mode, no luck. I then tried to install McAfee using the DC only option, no luck. I used Hijackthis fixed some registry item that were associated with TDSS and Antivirus 2009. After all of this I'm still not able to install McAfee. As the HJT log is long I will post it in several postings.

              Logfile of Trend Micro HijackThis v2.0.2
              Scan saved at 2:10:02 PM, on 1/2/2009
              Platform: Windows XP SP3 (WinNT 5.01.2600)
              MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
              Boot mode: Normal

              Running processes:
              C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
              C:\Program Files\Bonjour\mDNSResponder.exe
              C:\Program Files\Java\jre6\bin\jqs.exe
              C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
              C:\Program Files\McAfee\MPF\MPFSrv.exe
              C:\Program Files\McAfee\MSK\MskSrver.exe
              C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
              C:\Program Files\QuickTime\qttask.exe
              C:\Program Files\iTunes\iTunesHelper.exe
              C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
              C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
              C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
              C:\Program Files\Compaq Connections\5577497\Program\Compaq Connections.exe
              C:\Program Files\iPod\bin\iPodService.exe
              C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
              • 4. HJT log
                R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com/
                O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll (file missing)
                O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
                O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
                O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
                O2 - BHO: hpWebHelper Class - {AAAE832A-5FFF-4661-9C8F-369692D1DCB9} - C:\WINDOWS\pchealth\helpctr\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\pl ugin\WebHelper.dll
                O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
                O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
                O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
                O2 - BHO: MSN Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\MSN\Toolbar\3.0.0983.0\msneshellx.dll
                O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
                O3 - Toolbar: MSN Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - C:\Program Files\MSN\Toolbar\3.0.0983.0\msneshellx.dll
                O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
                O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
                O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
                O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
                O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
                O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
                O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
                O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
                O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
                O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
                O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
                O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
                O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
                O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
                O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
                O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
                O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\5577497\Program\Compaq Connections.exe
                O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
                O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
                O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
                O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
                O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
                O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
                O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
                O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
                O9 - Extra button: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IE Button\support.htm
                O9 - Extra 'Tools' menuitem: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IE Button\support.htm
                O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
                O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
                O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
                O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
                O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/pr02/resources/MSNPUpld.cab
                O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://3dlifeplayer.dl.3dvia.com/player/install/installer.exe
                O16 - DPF: {F7A05BAC-9778-410A-9CDE-BFBD4D5D2B7F} (iPIX Media Send Class) -
                O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
                O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
                O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
                O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
                O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
                O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
                O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
                O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
                O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
                O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
                O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
                O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
                O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
                O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
                O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
                O23 - Service: MSN Toolbar Setup (mstbsvc) - Unknown owner - C:\Program Files\MSN\Toolbar\3.0.0983.0\mstbsvc.exe (file missing)
                O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
                O24 - Desktop Component 0: (no name) - http://bl104w.blu104.mail.live.com/att/GetAttachment.aspx?tnail=0&messageId=397 e2ee3-05f0-41ea-b185-6c3a9a1e8763&Aux=4|0|8CA25E8E58CDB30|

                End of file - 9196 bytes