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if you ran the MVT, by any chance did you get the session ID? if yes, please post it here...
also, can you try this steps:
- click Start, then Run
- type in CMD
- on the Command Prompt, type in "ping download.mcafee.com" (without the quotes)
- please post here the results
keep us updated...
Many thanks for getting back so fast - much appreciated.
The ping looked fine - I would have expected this to work as the initial connection to update looks fine and when I hover over the icon it says it's checking for updates then updating, THEN stops with the error.
I've just run MVT again - the session ID is 14208417.
based on the session ID, the MVT did fixed the DAT files that were outdated.
when you pinged download.mcafee.com, what is the IP address that it showed?
can you please check the time/date/year/timezone of the computer if it is correct? also, try to check the Content Advisor (Start -> Control Panel -> Internet Options -> Content). It must show "Disable".
keep us posted
Yes, I know that VT said it had 'fixed' the problem. Unfortunately what it actually does is to initiate the update but it doesn't check whether the update completes successfully - which it doesn't. I can run VT over and over again and it will continue to tell me that it has solved the problem - but it hasn't!
The time and date are both correct and Content Advisor was already disabled.
The ping IP address is 126.96.36.199
Many thanks again.
There might be no other way but to uninstall/reinstall your software. You can try and contact Tech Support Chat and see what they have to say.
if you decided to uninstall/reinstall it, try this:
- run the McAfee removal tool here.
- do a search of all McAfee files and folders (including hidden ones) and delete them
- reinstall your products from your account
hope it works
Anybody else wanna jump in with any bright ideas before I try a complete reinstall??
if you are considering other troubleshooting steps before uninstalling and reinstalling mcafee please download the file below... it's a program that tries to fix issues regarind updating through proxy...
after downloading the program run it... after it completes restart the computer... then try manually updating mcafee...
hope it helps...
hi I had similar problem solved from a thread I found for Security Centre 8
I dont know if its relevant to you I am not very computer literate but symptoms sound similar and the advice given there worked for me. best wishes, gorf.
Saturday was the first day I received an error message trying to update the definition file. I eventually got it to update by delaying the download by 30 minutes. (When I was notified the update was available, I chose remind me in 30 minutes.) However, I cannot update Spamkiller now, which doesn't bother me as much since I don't use it.
I heard back from a tech this morning asking me to add two IP addresses and download.mcafee.com to my hosts file. When I tried pinging download.mcafee.com, I got "Destination host unreachable". I don't think adding them to my hosts file will work, and why it worked last night after waiting 30 minutes and not before has me baffled. McAfee recently upgraded my product to 9.0. I wonder if that's the reason. I really wish they left things alone and let me decide whether to upgrade or not.
I'm not uninstalling and reinstalling anything. If I have to uninstall McAfee, I will be reinstalling something else.
Forgot to mention that I ran Lavasoft's Ad-Aware SE and it found adware on my computer, which I removed and THEN I was able to update the definitions file.