1 2 Previous Next 10 Replies Latest reply on Dec 13, 2008 7:15 AM by Vinod R

    Cannot Install 'Total Protection 2009'

      I tried uninstalling also, and i can no longer see it under 'add remove programs'. It seems like the security center is installed b.c it starts when i boot my pc. Can anyone help me install security center succesfully?

      I have a

      WIN XP Home 2002 SP2

      Compaq Presario
      AMD Athlon XP 2400+
      2.00 GHz, 352 MB RAM
        • 1. RE: Cannot Install 'Total Protection 2009'
          Peter M
          Run the uninstaller first to clean it up.

          1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

          2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

          3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
          In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

          4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.
          • 2. RE: Cannot Install 'Total Protection 2009'
            i cant see it under 'add remove programs'. Meaning, theres all the programs i have installed except mcafee.
            • 3. RE: Cannot Install 'Total Protection 2009'
              Peter M
              Then run the MCPR tool I linked. If it is successful all will be gone. May have to run it twice or even in safe mode if not.
              • 4. RE: Cannot Install 'Total Protection 2009'
                i've tried running the tool but it gives me a 'cleanup failed' error message. I can't click on 'view log' either, it's gray shaded. I've tried this in both safe and normal mode. What could be causing this? I can't delete the mcafee directory files w.o uninstalling it, right?

                It also says that it's already running.
                • 5. RE: Cannot Install 'Total Protection 2009'
                  Peter M
                  Are you signed in as an Administrator-level user? Did you ever have much older McAfee versions installed?

                  Check for spyware with the free version of this tool: http://www.superantispyware.com/superantispywarefreevspro.html
                  • 6. hi..sorry to butt in..



                    Click Control Panel
                    Click Scheduled Tasks
                    Open Scheduled Tasks
                    The mcafee cleanup task should display in the list
                    Right click on the task and select delete
                    Try running MCPR again


                    also, try running this tool first before reinstalling mcafee.. happy
                    • 7. RE: hi..sorry to butt in..
                      Peter M
                      Thanks Dennis, I was scratching my head over this one.
                      • 8. RE: hi..sorry to butt in..
                        ok, 'cleanup failed'. I saved the log this time, here's what it says:


                        MCAFEE CLEANUP
                        December 11, 2008 16:33:34
                        INFO Cleanup will be scheduled and run.
                        INFO Product mpfpcu to be removed from system.
                        INFO Product mpfp to be removed from system.
                        INFO Product mps to be removed from system.
                        INFO Product shred to be removed from system.
                        INFO Product mpscu to be removed from system.
                        INFO Product mskcu to be removed from system.
                        INFO Product msk to be removed from system.
                        INFO Product emproxy to be removed from system.
                        INFO Product mas to be removed from system.
                        INFO Product fwdriver to be removed from system.
                        INFO Product hw to be removed from system.
                        INFO Product mbk to be removed from system.
                        INFO Product mcproxy to be removed from system.
                        INFO Product mhn to be removed from system.
                        INFO Product mqccu to be removed from system.
                        INFO Product mqc to be removed from system.
                        INFO Product shrd to be removed from system.
                        INFO Product nmc to be removed from system.
                        INFO Product redir to be removed from system.
                        INFO Product mna to be removed from system.
                        INFO Product mwl to be removed from system.
                        INFO Product msad to be removed from system.
                        INFO Product vs to be removed from system.
                        INFO Product msc to be removed from system.
                        INFO Product mcpr to be removed from system.
                        INFO Task Scheduler service started.
                        FAIL Another instance of McAfee Cleanup is already running.

                        MCAFEE CLEANUP
                        December 11, 2008 21:03:24
                        INFO Cleanup will be scheduled and run.
                        INFO Product mpfpcu to be removed from system.
                        INFO Product mpfp to be removed from system.
                        INFO Product mps to be removed from system.
                        INFO Product shred to be removed from system.
                        INFO Product mpscu to be removed from system.
                        INFO Product mskcu to be removed from system.
                        INFO Product msk to be removed from system.
                        INFO Product emproxy to be removed from system.
                        INFO Product mas to be removed from system.
                        INFO Product fwdriver to be removed from system.
                        INFO Product hw to be removed from system.
                        INFO Product mbk to be removed from system.
                        INFO Product mcproxy to be removed from system.
                        INFO Product mhn to be removed from system.
                        INFO Product mqccu to be removed from system.
                        INFO Product mqc to be removed from system.
                        INFO Product shrd to be removed from system.
                        INFO Product nmc to be removed from system.
                        INFO Product redir to be removed from system.
                        INFO Product mna to be removed from system.
                        INFO Product mwl to be removed from system.
                        INFO Product msad to be removed from system.
                        INFO Product vs to be removed from system.
                        INFO Product msc to be removed from system.
                        INFO Product mcpr to be removed from system.
                        INFO Task Scheduler service started.
                        FAIL Another instance of McAfee Cleanup is already running.

                        MCAFEE CLEANUP
                        December 12, 2008 18:10:54
                        INFO Cleanup will be scheduled and run.
                        INFO Product mpfpcu to be removed from system.
                        INFO Product mpfp to be removed from system.
                        INFO Product mps to be removed from system.
                        INFO Product shred to be removed from system.
                        INFO Product mpscu to be removed from system.
                        INFO Product mskcu to be removed from system.
                        INFO Product msk to be removed from system.
                        INFO Product emproxy to be removed from system.
                        INFO Product mas to be removed from system.
                        INFO Product fwdriver to be removed from system.
                        INFO Product hw to be removed from system.
                        INFO Product mbk to be removed from system.
                        INFO Product mcproxy to be removed from system.
                        INFO Product mhn to be removed from system.
                        INFO Product mqccu to be removed from system.
                        INFO Product mqc to be removed from system.
                        INFO Product shrd to be removed from system.
                        INFO Product nmc to be removed from system.
                        INFO Product redir to be removed from system.
                        INFO Product mna to be removed from system.
                        INFO Product mwl to be removed from system.
                        INFO Product msad to be removed from system.
                        INFO Product vs to be removed from system.
                        INFO Product msc to be removed from system.
                        INFO Product mcpr to be removed from system.
                        INFO Task Scheduler service started.
                        WINERR IPersistFile::Save() failed. Error: 0x80090016
                        FAIL Error while running cleanup using Task Scheduler.
                        • 9. RE: hi..sorry to butt in..
                          Peter M
                          Remove any McAfee entries in Windows Task Scheduler.

                          To open Scheduled Tasks, click Start, click All Programs, point to Accessories, point to System Tools, and then click Scheduled Tasks.

                          Try again.
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