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Sorry for the delayed reply i did go through your previous thread, I also would like to apologize for not getting back on the previous thread. However I may be able to help you out with this situation, if possible can you please try to run the McAfee Virtual Technician which is a diagnostic tool that would give some valid details about your laptop as well as the McAfee Products installed on your laptop.
To run the McAfee Virtual Technician please follow the steps mentioned below:
1.Click on the following link https://us.mcafee.com/root/mvtapp.exe now you would get a file download security warning click on save and save it to the desktop.
2.Now click on ‘Run’ on the next window which would open the McAfee Virtual Technician.
3.Click on ‘Continue’ which would give you the End User License Agreement click on ‘I Agree’.
4.Now the McAfee Virtual Technician would start scanning your computer.
5.Once the scanning is done on the top right corner you would have the Session ID make a note of it.
6.Now if it gives you an ‘Auto Fix’ option please go-ahead and try to resolve the issue or if it gives any message make a note of it.
Please get back to me with the session ID so that I can have a look at your session and check all the necessary details about the products.
I have the same can't fix issue and i tried downloading the technician tool and it seemed to dowload and go through, i got all the prompts but now it does nothing. Won't scan or do whatever its supposed to do.
What is with this McAfee problem? I've had it for years then all the sudden this.
When you download the MVT it plants a desktop shortcut. You run it from that.
If that fails then you could try Technical Support Chat, it's free, via the link at top left of this page or, if you want to avoid having to run the MVT, in my signature.