1 Reply Latest reply on Oct 16, 2008 6:11 AM by Peter M

    McAfee VirusScan Plus Firewall and AntiSpyware problem.

      Hi, I hope i've put this in the right place, as it doesn't mention what virusscan it is on my account. The problemis i downloaded McAfee VirusScan Plus Firewall and AntiSpyware and everything was fine for two days, but then i got a virus, which i hate to say but i allowed it access and my computer wasn't too good. To rectify this i done a system restore which took my laptop back to factory setting, It came with a free trial of mcafee but i have paid for the year subscription, is there anyway of redownloading the McAfee VirusScan Plus Firewall and AntiSpyware and getting rid of the trial. Oh i use windows vista on my laptop.
      Any help would be good, thankyou.
      lostkelly
        • 1. RE: McAfee VirusScan Plus Firewall and AntiSpyware problem.
          Peter M
          I moved this to a more appropriate place...I hope.

          I would do the following:

          1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

          2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

          3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
          In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

          Don't worry if you can't find any files or folders.

          4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site not from any CD that you may have.
          http://uk.mcafee.com/root/downloads.asp