2 Replies Latest reply on Oct 15, 2008 10:13 AM by Vinod R

    Replacing a new computer, do I have to buy a new CD?

      Hi,

      I'm not sure this is entirely the right place to put this but I couldn't find anywhere more appropriate.

      I currently have two computers covered by McAfee Security Center, Virus Scan, Personal Firewall, Anti-Spam, Site Advisor, Parental Controls & Backup and Restore. As I subscribe I have the latest versions of all of this.

      However my main computer has recently given up the ghost and is now unusable. I am in the process of replacing it.

      Obviously I would like to download the Security Center etc to my new computer and continue subscribing.

      However when I wrote to customer support they said that, as I had the 2003 CD version of McAfee I would have to buy another CD, even though I am a subscriber which doesn't seem right.

      Can anyone help me with this, as I'm a bit confused?
        • 1. RE: Replacing a new computer, do I have to buy a new CD?
          Peter M
          We have no access to accounts here unfortunately and those questions are best answered by sales. You'd best contact Customer Service again through the link second from the left at the top of this page.

          Try phoning them - it's a London number:

          Telephone Customer Service[/B]

          [B]To speak with a Customer Service representative, call 020 79490107. You may be asked for your registered email address and order number. Telephone charges may apply.
          Estimated wait time: 10-30 minutes
          Hours of Operation: 09.00-18.00 local, Monday through Friday

          I would have thought that it would simply be like uninstalling from one machine and installing on another.
          • 2. RE: Replacing a new computer, do I have to buy a new CD?
            Vinod R
            If you have a registered subscription of McAfee then you must be able to get the products to download on your account but if you had only opted for DAT renewal and as such then you have have to buy a suite..

            Check this before installing