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Did you install it using a DISC.
I downloaded all the McAfee products to date, except the orginal preinstalled on the PC before purchase date.
did you remove the pre installed McAfee before downloading the McAfee you purchased?
No I didnt. Since you mentioned it, I assume it is a problem.
First enable Windows Firewall.
1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".
2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)
3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
Don't worry if you don't find any files.
4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site, not from any CD that you may have.
If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.
If you received your McAfee products from your service provider, please use the list below to download your software.
Comcast users should go to http://security.comcast.net/ and log in to download your software.
DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.
Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.
eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.
MSN users should go to http://membercenter.msn.com/ and log in to download your software.
AOL users should go to http://daol.aol.com/safetycenter and log in to download your software.
most probably its the cause of the problem. just follow the instructions posted by Ex_brit and it will be fix.
See what happens.
I used the tools you provided, Exbrit. I'm going to give it a few days since it took a few days for the problems to arise after I downloaded the new McAfee. I can see why it would have some problems with 2 programs being installed. Overwriting eachother. I thought when I downloaded the new program it had removed all of the old McAfee preinstalled product but I guess it didn't.
#2 in Exbrit's post removed alot after I had uninstalled all McAfee products(preinstalled/downloaded). I couldnt find the "View Tab" though.
We were told that the 2009 products should remove older applications but in practise it doesn't always work that way.
Regarding the "View" tab, make sure you are doing this signed in as Administrator or a user with Admin rights.
There's also an article here about View tab missing: http://www.askvg.com/fix-view-tab-is-missing-in-folder-options-dialog-box/