1 2 3 4 Previous Next 38 Replies Latest reply on Jun 21, 2011 5:57 AM by Peter M

    Dear Mcafee Comunity,<br

      Dear Mcafee Comunity,

      My worked stoped today coz i couldnt install Mcafee on my computer i always having this error "Download Error : 12002". Can someone tell me what's that Error? How it can be Fixed? and please reply to me as soon as possible.

      Install000.log Data:

      09/29/2008 04:53:23 PM$ -- (Information)$ [ Install.exe]$ Javascript seems functional...
      09/29/2008 05:22:00 PM$ -- (Error)$ [ Install.exe]$ SCRIPT: A serious download error has occurred: 12002
      09/29/2008 05:48:23 PM$ -- (Error)$ [ Install.exe]$ SCRIPT: A serious download error has occurred: 12002
      09/29/2008 06:05:51 PM$ -- (Information)$ [ Install.exe]$ User Finished Event
      09/29/2008 06:10:25 PM$ -- (Information)$ [ Install.exe]$ Javascript seems functional...
      09/29/2008 06:43:50 PM$ -- (Error)$ [ Install.exe]$ SCRIPT: A serious download error has occurred: 12002
      09/29/2008 06:55:15 PM$ -- (Information)$ [ Install.exe]$ User Finished Event
      09/29/2008 06:59:44 PM$ -- (Information)$ [ Install.exe]$ Javascript seems functional...
      09/29/2008 07:54:19 PM$ -- (Error)$ [ Install.exe]$ SCRIPT: A serious download error has occurred: 12002
      09/29/2008 07:56:02 PM$ -- (Information)$ [ Install.exe]$ User Finished Event
      09/29/2008 10:03:36 PM$ -- (Information)$ [ Install.exe]$ Javascript seems functional...
      09/29/2008 10:32:32 PM$ -- (Error)$ [ Install.exe]$ SCRIPT: A serious download error has occurred: 12002
      09/29/2008 10:32:52 PM$ -- (Information)$ [ Install.exe]$ User Finished Event
      09/29/2008 11:10:50 PM$ -- (Information)$ [ Install.exe]$ Javascript seems functional...
      09/29/2008 11:11:09 PM$ -- (Information)$ [ Install.exe]$ User canceled Event
      09/29/2008 11:11:11 PM$ -- (Information)$ [ Install.exe]$ User Finished Event
      09/29/2008 11:12:05 PM$ -- (Information)$ [ Install.exe]$ Javascript seems functional...


      i dont know what's going on. What the hell is the serious Download error which occurred =/.

      I was trying to download Mcafee again and i was checking the Install000.log file for the download/install proccess and i just got the error and this is the info for it:



      09/29/2008 11:50:23 PM$ -- (Information)$ [ Install.exe]$ DOWNLOAD_FILE_BEGIN: Url:http://download.mcafee.com/molbin/iss-loc/msk/en-gb/affid/0/10.0.162/1/mskuc.cab
      09/29/2008 11:50:54 PM$ -- (Error)$ [ Install.exe]$ HttpSendRequest returned error 12002
      09/29/2008 11:50:54 PM$ -- (Error)$ [ Install.exe]$ McHttpGetFileInfo(http://download.mcafee.com/molbin/iss-loc/msk/en-gb/affid/0/10.0.162/1/mskuc.cab) failed with error: 12002
      09/29/2008 11:50:54 PM$ -- (Error)$ [ Install.exe]$ Download complete fired, return value is NOT GDR_SUCCESS but 12002
      09/29/2008 11:50:54 PM$ -- (Error)$ [ Install.exe]$ Either failed or interrupted by user dwRet:12002
      09/29/2008 11:50:54 PM$ -- (Error)$ [ Install.exe]$ we failed in operation with error 12002
      09/29/2008 11:50:54 PM$ -- (Error)$ [ Install.exe]$ we failed to perform Download Operation error 12002
      09/29/2008 11:50:54 PM$ -- (Error)$ [ Install.exe]$ we failed to perform Download Operation error ERROR_DWNLDGENERIC_ERROR
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ About to abort mbk
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ About to abort app mbk
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ calling McAbortDownload for app mbk
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ About to abort mhn
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ About to abort app mhn
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ calling McAbortDownload for app mhn
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ About to abort mpf
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ About to abort app mpf
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ calling McAbortDownload for app mpf
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ About to abort mps
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ About to abort app mps
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ calling McAbortDownload for app mps
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ About to abort msad
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ About to abort app msad
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ calling McAbortDownload for app msad
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ About to abort msk
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ About to abort app msk
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ Trying to suspend download operation
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ calling McAbortDownload for app msk
      09/29/2008 11:50:54 PM$ -- (Error)$ [ Install.exe]$ ThreadID 1848 was not found in the async info list
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ About to abort vso
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ About to abort app vso
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ Trying to suspend download operation
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ calling McAbortDownload for app vso
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ About to abort msc
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ About to abort app msc
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ Trying to suspend download operation
      09/29/2008 11:50:54 PM$ -- (Information)$ [ Install.exe]$ calling McAbortDownload for app msc


      so i dont know >_<.
        • 1. RE: Dear Mcafee Comunity,<br
          Peter M
          I combined your posts as it will get better attention that way, anyway, I'll try to help but this error has never really been pinpointed to one particular answer.

          How do you connect to the internet? If you are using wireless, try connecting using a wired connection.

          What is your system, service pack and connection type/make/model #?

          Here's one set of suggestions from another thread:

           

          Suggestion:
          uninstall any junk application like
          modem helper
          modem dialer
          high speed internet
          google web accelerator
          DSl line detect
          Web redirector
          netzzero installers
          View point manager
          etc...
          reboot
          try in safe mode with networking ...
          if these fail..
          check with the internet service provider or wait for say a day or two and try again

          • 2. RE: Dear Mcafee Comunity,<br
            Peacekeeper
            I will add 2 to Peter's list ensure activex is not blocked by your firewall or internet rules for the time the downloader is active. Second option is to download from another country ie try the australian server or english . I see you are in Kuwait so it maybe a local area issue so waiting can also help as Peter mentioned.
            • 3. RE: Dear Mcafee Comunity,<br
              Vinod R


              The file in the log
              http://download.mcafee.com/molbin/iss-loc/msk/en-gb/affid/0/10.0.162/1/mskuc.cab

              I am able to download that here on my machine without issues.. so its something there that is slowing the access.

              Error 12002 means The operation timed out
              Communications with the server have not been established. May be caused by a firewall or proxy configuration problem.

              There are many reasons


              IE 7 takes a lot of time while connecting to sites as it searches for phishing sites. So it results in a lot of time. (turn of the phishing filter and see if that helps)


              By design, Internet Explorer imposes a time-out limit for the server to return data. The time-out limit is five minutes for versions 4.0 and 4.01 and is 60 minutes for versions 5.x and 6. Also, the time-out limit is 30 seconds for Windows Internet Explorer 7. As a result, Internet Explorer does not wait endlessly .

              In general, if a page does not return within a few minutes, many users perceive that a problem has occurred and stop the process. Therefore, the server is designed to return data within 5 minutes so that users do not have to wait for an extensive period of time.

              For this reason the files are broken up to many fragments (Cab files) and each packet is downloaded and server can return status data to update users (and Internet Explorer) on the process status.

              IF YOU LOVE TO EXPERIMENT TRY THESE AT YOUR RISK
              ***********************************************
              Although McAfee does not encourage/support this approach, you can change the default time-out setting for Internet Explorer.

              1. Add a ReceiveTimeout DWORD value with a data value of (<number of seconds>)*1000 in the following registry key:
              HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
              For example, if you want the timeout duration to be 8 minutes, set the ReceiveTimeout data value to 480000 (<8*60>*1000).
              2. Restart your computer.

              NOTE:BACKUP THE REGISTRY BEFORE YOU DO THIS AND IF IT DOES NOT WORK OUT REVERT THE CHANGES AS SOON AS POSSIBLE
              • 4. RE: Dear Mcafee Comunity,<br
                Windows XP Pro Sp2 (5.1, Build 2600)
                2k Ram
                Intel P4 2.8 CPU
                IE 6
                DSL 512 kb/s (using network through Gateway "Router").



                I can download the file that i told you about.Some times the error is not that file, it's another files. The Wierd part if i download another stuff and it never get error or something. Only this hapening with mcafee i dont know why. I am really sad of this coz i didnt work the whole day coz of this.
                • 5. RE: Dear Mcafee Comunity,<br




                  I am trying this right now.
                  • 6. RE: Dear Mcafee Comunity,<br
                    Same Error.

                    Nothing helped in fixing this problem.
                    • 7. RE: Dear Mcafee Comunity,<br




                      Tried it same error.
                      • 8. RE: Dear Mcafee Comunity,<br
                        Peter M
                        Until Vinod returns you might consider trying online Technical Support Chat, linked in my signature.
                        • 9. RE: Dear Mcafee Comunity,<br




                          I talked to them 5 times, all the things they told me didnt help.
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