3 Replies Latest reply on Sep 9, 2009 9:16 AM by BalaSGS

    "Restart computer before using" doesn't work

      I had to re-download and install the McAfee Security Suite, Cox Cable (included in the price), which I have used regularly. Everything about the installation seemed ok and the M logo appears on the Windows taskbar. But when I attempt to open the Security Center I get a message that in order to use it I have to restart my computer, which I have already done several times but with no success. Clicking on the logo will Check for Updates and Verify Subscription.
      Can anyone please help me out? I may be protected but am not at all certain about that.
      Thanks much from Elizabeth
        • 1. RE: "Restart computer before using" doesn't work
          BalaSGS
          Hi,
          Please clarify and follow the steps bellow,
          What is the Operating system you use?
          Did you made any recent changes you made to the computer?

          Steps

          Option 1
          Windows 2000 and XP users

          1.Right-click Start and select Explore.
          2.Navigate to c:\Documents and Settings\All Users\Start Menu\Programs\Startup.
          3.Delete the file $McRebootA5E6DEAA56$.
          Note: This filename varies, and the numbers could be slightly different.
          4.Reinstall your applications.

          Windows Vista users

          1.Click Start, Search, type explorer.exe, and press ENTER.
          2.Navigate to c:\Users\All Users\start menu\programs\startup.
          3.Delete the file $McRebootA5E6DEAA56$.

          Note: This filename varies, and the numbers could be slightly different.

          4.Reinstall your applications.
          Or

          Option 2
          Follow the FAQ Document ID: TS100430
          First restart your computer. If you are still prompted to reboot, perform the steps below.


          Windows 2000 / XP / Vista

          1.Click the link below to download TS100430.bat.
          http://download.mcafee.com/products/licensed/cust_support_patches/TS100430.bat to your Desktop.

          2.Save the file to your desktop.
          3.Double-click TS100430.bat. For Windows Vista, right-click TS100430.bat and select Run As Administrator.
          4.Restart your computer.
          • 2. "Restart computer before using" doesn't work
            Many thanks for the reply. I followed your instructions for Windows XP to delete the given file in Startup (the file name on my computer was $McInstBootA5E6DEAA56$) and the Security Center became immediately available to open with no "restart your computer before using" message. Now all is well again.

            The only change I had previously made to my machine was to re-install the McAfee application from the Cox website.

            Thanks again from Elizabeth
            • 3. RE: "Restart computer before using" doesn't work
              BalaSGS


              Hi,
              Great, let us know if you have any more concerns or issue. Open a new thread. Good luck
              happy