4 Replies Latest reply on Jul 28, 2009 11:22 AM by naednoel

    Verify Subscription Problem

      Hi. I bought a new laptop about two weeks ago with a 3 year McAfee Security Center subscription.

      I started having problems with Windows Defender showing an error message every time I rebooted the computer, so I followed the instructions for disabling Windows Defender at this link: http://social.answers.microsoft.com/Forums/en-US/vistasecurity/thread/574fb871-0 34c-4b42-b800-328af16a9177

      They told me to:

      1. http://service.mcafee.com/FAQDocument.aspx?id=TS100507
      Please follow the steps #1 & #2 to uninstall your McAfee product.

      2. Disable Windows Defender: How to disable Windows Defender on Vista

      3. http://service.mcafee.com/FAQDocument.aspx?id=TS100507
      Please follow the step #3 to reinstall your McAfee product.

      So I uninstalled and reinstalled McAfee. But now Security Center no longer remembers my subscription expiration (should be 7/12/2009) and tells me my subscription cannot be verified. Please don't tell me I have to buy another 3 year subscription.