4 Replies Latest reply on Sep 19, 2009 6:23 AM by Peter M

    Security Centre 9.11

      Please Help

      For some reason My security centre has requested "Action required" for Computers & Files, Internet & Network, requested "Attention" for E-mail & IM, and Parental Controls.
      Am I Protected "No", I pressed fix, result "One or more problems require your response", I cannot fix anything and the virtual technician fixed one file, however 7 others connot be fixed in the Registry (I think).

      Thanks

      Browny
        • 1. Technician Results
          In Case someones asks, this is the result;

          MVT Information
          MVT Version : 5.0.1.0
          System Information
          Operating System : Microsoft Windows XP Home Edition (Build 2600)
          Service Pack : Service Pack 3.0
          Language : 0409
          Internet Explorer Version : 8.0
          Internet Explorer Language : en-us
          System Drive Type : NTFS
          Physical Memory Available : 293352
          Physical Memory Total : 1047932
          Virtual Memory Available : 2056508
          Virtual Memory Total : 2097024
          System Architecture : x86 Family 6 Model 13 Stepping 8 Intel(R) Pentium(R) M processor 2.00GHz
          Date Time : 07/24/2009 18:08:17
          Time Zone : GMT +10:00
          Product Details
          Product Name : VirusScan - 3-User McAfee Internet Security
          Product Version : 13.11.102
          Language : en-au
          Partner : McAfee
          Account ID : 67766427
          Health Check Details
          Registry OK
          File OK
          Process OK
          Service OK
          COM OK
          DAT and Engine OK
          Top Issues OK
          SYSTEM OK



          --------------------------------------------------------------------------------


          Product Name : SecurityCenter
          Product Version : 9.11.109
          Language : en-au
          Partner : McAfee
          Health Check Details
          Registry OK
          File 7 file(s) incorrect
          Expected File not Present
          File: c:\program files\mcafee\msm\McSmpUi.dll
          Expected File not Present
          File: c:\program files\mcafee\msm\McSmtTsk.dll
          Expected File not Present
          File: c:\program files\mcafee\msm\McSmtStr.dll
          Expected File not Present
          File: c:\program files\mcafee\msm\McSmtFwk.exe
          Expected File not Present
          File: c:\program files\mcafee\msm\McSmtMsg.inf
          Expected File not Present
          File: C:\Program Files\Common Files\McAfee\MSC\McDspWrp.dll
          Expected File not Present
          File: C:\Program Files\Common Files\McAfee\MSC\McDspWrp.inf

          Process OK
          Service OK
          COM OK
          Top Issues OK
          SYSTEM OK
          • 2. Total Protection 2009 can not be installed
            I'm having the same problem.:mad:
            I'm trying to install Total Protection 2009 in Vista Business, but it simply does not install.

            Virtual technician shows the same errors.

            Did somebody has been able to solved this?
            • 3. RE: Total Protection 2009 can not be installed
              Hi

              No Luck in getting help.

              I ended deleting my current version, used the MCPR.exe file that McAfee suggest to completely remove the Program from my system, then re-installed the whole lot.

              This seemed to work and the system ran quicker.

              Good Luck

              Regards
              Michael
              • 4. RE: Total Protection 2009 can not be installed
                Peter M
                Glad you are OK now.