5 Replies Latest reply on May 14, 2009 6:13 PM by AkyBoy

    websites don't recognize flashplayer or IE6

      Checking recent events, there were several instances of 'smartguards have allowed onetime change to your computer' within 1 minute. The details of these events talk about unauthorized changes to ActiveX, refer to the msiexec.exe process, and list registry keys that seem to refer to mcafee, as they contain the term 'CAFEEFAC' in them.

      Could these events have anything to do with why 1 site (so far) , go.abc.com, doesn't recognize I'm usigng Internet Explorer, a community college site doesn't recognize I have java installed, and multiple sites not recognizing I have flashplayer installed?

      Any info would be greatly appreciated.

      Thanks.
        • 1. RE: websites don't recognize flashplayer or IE6
          Peter M
          Please include the following information:

          What is your operating system, service pack and are you up to date with Microsoft update? There are two ways of checking this. Go to Start/Run and type in winver then click the Enter key. Or, right-click My Computer in the Start Menu or on your desktop (or Computer in Vista) and select Properties.
          Post what it says.
          Also your header mentions IE6, is that the I.E. browser version you are using?

          What McAfee products do you have? If your taskbar icon is like this: - right-click it and go to each application "About" and post the details.
          If it is like this: - double-click to open SecurityCenter and then click "View Details" or "About" at the lower right of the new window. Post the details from each module.
          • 2. version details
            Here's what's running on my computer:

            Windows XP Media Center Edition Version 5.1 (Build 2600.xpsp_sp2_gdr.090206-1233 : Service Pack 2 )

            Internet Explorer 6

            Security Center Version:9.3 Build:9.2.151 AffID:636 Language:en-us Language pack:9.3.106 Last update:4/18/09

            Virus Scan Version:13.3 Build:13.3.127 AffID:636 Language:en-us Language pack:13.3.126 Last update:5/11/09 DAT Version: 5612.0000 DAT Creation Date: 5/11/09

            Personal firewall Version:10.3 Build:10.3.111 AffID:636 Language:en-us Language pack:10.3.102 Last update:4/18/09

            I do windows update manually, last time last weekend. I install High priority, most software and no hardware updates.

            Security Center is provided to me by my ISP, I wasn't having these issues last November / December (? Security center 8 ? )


            Thanks.
            • 3. RE: version details
              Peter M
              Before doing anything I think you need to check for spyware just in case:
              Use the free versions of both of these tools and let them clean everything they find:
              http://www.superantispyware.com/superantispywarefreevspro.html
              http://www.malwarebytes.org/mbam.php

              OK there are a few things that need updating and I'll present thim in the order as above, but you can see to them in whatever order you choose.

              1. You need to update XP to SP3 as pretty soon all security updates will depend on it. Before I start go to your Windows Updates and check your settings. Ensure that they are set for all updates both high priority and low priority using Microsoft Updates. If they aren't then click this link and install it. http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-US
              That's the English US edition, change countries/language as necessary.

              If you install only high priority updates then you are missing a great many less important but nevertheless vital updates.

              2. Advice to take before attempting to install SP3 is here: http://community.mcafee.com/showthread.php?t=220807
              How to obtain the latest service pack: http://support.microsoft.com/kb/322389

              3. IE6 is archaic and unsafe. Please update it to at least IE7, preferably IE8, here: http://www.microsoft.com/windows/downloads/ie/getitnow.mspx

              4. Go to Control Panel/Add or Remove Programs and uninstall any and all of the following:
              Adobe Flash Player, Adobe Shockwave Player and Java.

              5. To install the latest Flash & Shockwave Players click this link and OK any prompts: http://www.adobe.com/shockwave/welcome/

              6. Go to this link and install the latest Java engine: http://java.com/en/download/index.jsp
              • 4. upgrade
                Peter - Thanks for the tips. SuperAntiSpyware and MalwareBytes both found some registry issues, though neither corrected the IE issues I was having. Then I installed IE 7, and all the issues were taken care of.

                Thanks for the advice, I appreciate you taking the time to respond to my questions.

                Thanks, Mike
                • 5. RE: websites don't recognize flashplayer or IE6
                  Peter M
                  Glad it's OK now.