8 Replies Latest reply on Mar 6, 2009 1:03 PM by jkaneko1

    Security Center Not Launch, Repeat Prompts to Restart

      I installed Total Protection 2009 (disk), Security Center will not open, get repeat prompts to restart. I followed commands, reboot, and software will not launch. I talked to online tech, I removed "volatile" registry key, reboot and SC still does not launch. Any other solutions? TNX.

      OS MS XP sp3
      IE7 Installed
      Firefox 3.0 primary browser
      Had McAfee Internet Security 08 installed

      I did the following and error still occurs.
      Ran MCPR.exe tool
      Uninstall McAfee Total Protection 2009 and previous versions
      Ran the instructions below *
      Reinstall from TP 09 from McAfee website

      *Scan you machine for malware using the free version of this tool: http://www.superantispyware.com/supe...freevspro.html

      At some stage soon you need to update your machine to SP3 in order to continue receiving security updates from Microsoft. There is help with that here: http://community.mcafee.com/showthread.php?t=220807

      Now do the following:

      1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

      2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

      3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
      In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
      Don't worry if you find no such files or folders.

      4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site, not from any CD that you may have.