1 2 3 Previous Next 40 Replies Latest reply on Feb 25, 2009 5:48 AM by Peter M

    9.3, daily update, computer unprotected - fix

    davehorne
      I upgraded from 8.x to 9.3, had several issues with 9.3 and completely removed (several times) 9.3 and installed fresh. I did the drill - (in Vista), Control Panel - Programs and Features, ran the MCPR.exe and also checked to see if there were any remaining folders to be manually removed.

      Today, 17 Feb 2009, McAfee installs an update and at the end of the install I am told the computer is unprotected. I click 'Fix' and that does indeed do the fix.

      Is this a common occurrence with 9.3? I never, as far as I can recall, had to 'fix' the computer after an update, an upgrade perhaps, but not an update.

      Security Center 9.3, build 9.3.137
      VirusScan 13.3, build 13.3.115
      Personal Firewall 10.3, build 10.3.106

      Thanks, Dave Horne
        • 1. RE: 9.3, daily update, computer unprotected - fix
          BalaSGS
          Hi,

          Please try the below steps.

          • Open My Computer > Right click on C drive > select properties > click on the tab General > click on the box disk clean up, once it’s done restart the computer
          • Open My Computer > Right click on C drive > select properties > click on the tab Tools > click on the box Defragment now, once it’s done restart the computer
          • click on start > Run > type services.msc > check all the Mcafee services are enabled
          • 2. RE: 9.3, daily update, computer unprotected - fix
            davehorne
            First, I cleaned up the computer per your instructions though I should add that I normally use McAfee QuickClean that comes supplied with Security Center. I clean the computer several times a week using McAfee.

            Defrag - I also defragged the computer per your instructions even though I use Smart Defrag from Iobit. Microsoft's built in defrag however informed me I didn't need to defrag so I didn't restart the computer a second time.

            The only McAfee service not on Automatic in services.msc was McAfee Scanner. I didn't change that setting.

            Shall I assume this was a one time glitch caused by that update on 17 Feb?
            • 3. RE: 9.3, daily update, computer unprotected - fix
              BalaSGS
              Can you try to create a new user profile and check the status?

              To create a new user profile> Click on Start> Click on Control Panel> Click on User Accounts> Click on Manage other accounts> Click on Create a New Account> Create one with Administrator Rights

              Restart the computer and login back with the new user profile and check the computer’s performance
              • 4. RE: 9.3, daily update, computer unprotected - fix
                davehorne
                Bala, I already have two accounts, a Guest account (with no rights) and my account with Administrator rights.

                Do you want me to create yet another account also with Administrator rights?
                • 5. RE: 9.3, daily update, computer unprotected - fix
                  BalaSGS
                  Yes, we are trying to create a Test account to check if this issue happens again.

                  Regards
                  Bala
                  • 6. RE: 9.3, daily update, computer unprotected - fix
                    davehorne
                    Bala, after I posted last night I did create a new account with Administrator rights. After a short while I deleted that account and when I did it took away the settings for my external backup. I should not have completely deleted the settings for that new account I have since learned.

                    If it's all the same to you, I do not want to create another account with Administrator rights. If this glitch\problem\issue reappears I'll post again.

                    I'll assume this was a glitch in that particular update or a glitch with my particular set up.

                    Thanks, Dave Horne
                    • 7. RE: 9.3, daily update, computer unprotected - fix
                      BalaSGS
                      That’s ok, but please do get back to us if you have any more concern with McAfee product Good luck :)

                      Regards
                      Bala
                      • 8. RE: 9.3, daily update, computer unprotected - fix
                        Hi,

                        I am having exactly the same issue.

                        Aftet the 17th update, I was told it installed correctly, but then I had a little cross and was told I needed to fix, which I did.

                        Today, the 20th, another update, installs correctly, again , I have to fix.

                        It only ever turns off the Computer / Email, not the internet and other one, and its normally this the Mcafee updates, so I assume this is a problem being caused by the update?

                        I have scanned for a virus, nothing, the computer indeed shows no sign of a virus. but it is becoming frustrating and worrying as this is the second time now.

                        I have followed the steps above with no joy.
                        • 9. RE: 9.3, daily update, computer unprotected - fix
                          • click on start > Run > type services.msc > check all the Mcafee services are enabled

                          There are a couple disabled ?

                          One of them is Alerter? Should this not be enabled.

                          Others disabled are Clip book, Messenger, Network DDE, Network DDE DSDM, Routing And Remote, Telnet

                          I am paranoid enough when it comes to viruses, but I really do not think this is caused by one.

                          But any ideas more than welcomed, and I really do not want to have to reinstall it.
                          1 2 3 Previous Next