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The chat client is probably blocked by a pop-up blocker, or you have Internet Explorer set to something other than default, or something similar.
Have you tried phoning Customer Service? Toll-Free 1-866-897-9325 press 4 then 0 between 8am and 8pm CST.
They should be able to help you.
Technical Support by phone is also free the 1st 30 days after purchase. See: http://community.mcafee.com/showthread.php?t=224003
Thanks for your help. Unfortunately, I believe it has been more than 30 days since we purchased McAfee, and I could not get through with the customer service number. However, I also have yet to receive support via email, although I have sent two emails requesting assistance.
So, how would I check my pop-up settings, if that is what is stopping me from activating my subscription properly? I am using the latest version of Mozilla Firefox, and I think my cookies are enabled ... sometimes it asks me if I want to allow a pop-up, but I haven't had it do that for McAfee.
Thank you again.
Pop-up blockers usually are in your browser Tools. Although you may be using Firefox, McAfee relies on Internet Explorer settings being the way I've stated.
So could you please call up Internet Explorer and tell me what version it is from Help/About and then check under Tools/Internet Options that all Security zones are at default and the Advanced tab is also at default. Also under the Content tab make sure that Content Advisor is turned off.
There are alternate means for contacting Customer Service via the link at top of this page, second from the left, including another phone number. The one I gave was the direct line.
I reset my Internet Explorer (7.0) settings, and now my McAfee security center says my protection is up-to-date and does not indicate any problems. Thank you so much for your help and patience! I really appreciate it.
Glad it's OK now.