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Even if you don't use Internet Explorer, McAfee relies on it heavily, so make sure of the following:
If you are running Internet Explorer 7 go to Tools/Internet Options/Advanced and click the Reset button. OK and exit, close and reopen IE7.
You will have to-enable all the browser add-ons.
If Internet Explorer 6 - go to Tools/Internet Options..
General tab: clear cookies, history and temporary files
Security tab: set all zones to default
Content tab: disable Content Advisor
Advanced tab: set to default. OK and exit.
Scan you machine for malware using the free version of this tool: http://www.superantispyware.com/supe...freevspro.html
If all that fails to help then try this tool:
run IEREGFIX - http://download.mcafee.com/products/...s/IERegFix.bat
and then IEFIX - http://windowsxp.mvps.org/utils/IEFix.zip
Before installing the new version you may wish to clean out the old. Enable Windows Firewall temporarily.
Then do the following:
1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".
2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)
3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.
Thank you very much for the quick reply! I've been having a few problems with IE lately (msn isn't working on there!), which is why I've been using Firefox, so I'll go open that and try what you've suggested.
What sort of problems? Can you state what operating system, service pack and IE version (Help/About) you are using please?
Ah don't worry about it, it's nothing serious. Mainly just hotmail not loading, and it's been quite slow, which isn't exactly life threatening! Thank you very much for the help- it's now downloading quite happily from IE. happy
Just some suggestions. If you haven't got it already I recommend that you upgrade to IE7 as it is safer and faster.
Also make sure that your Shockwave/Flash browser helper objects are up to date: http://www.adobe.com/shockwave/welcome/
Also that your Java is up to date, uninstall older version from Control Panel/Add/Remove: http://java.com/fr/download/index.jsp
Also clear out your temporary files, history etc. from time to time.
Anyway, glad it's working now. Once it is installed OK let me know and I will mark this thread as solved.
Safely downloaded and installed!
Glad you are OK now.