This content has been marked as final. Show 17 replies
What is your operating system and service pack?
If XP or Vista enable Windows Firewall temporarily and do the following.
Download MCPR removal tool, linked in my signature and save it to your desktop.
Try running it. If it wont run in normal mode you should boot into Safe Mode by tapping F8 while booting up and try running it there.
If all goes well all McAfee products will be removed. Reboot and re-download them all from your online McAfee account, not from any CD that you may have.
im running XP home. where do I find the service pack?
As an afterthought you may want to check for spyware while we are at it.
The free version of this tool will do as good a job as any: http://www.superantispyware.com/superantispywarefreevspro.html
To check whether or not you have a service pack right-click "My Computer" and select "Properties" and it should say so there on the General tab.
Or...go to Start/Run and type in winver then click the Enter key. It will spell out exactly the version of XP you have.
I would imagine you would know whether or not you installed any service packs, surely? They are huge. If you don't have any, then your system is unsupported by both McAfee and Microsoft and you should be installing SP3 which includes all updates since XP started until about April of this year.
Help with that is available here: http://community.mcafee.com/showthread.php?t=220807
I already have SP3 . just downloading the spyware checker now
Good. If that doesn't cure the problem then I would try the cleanup and reinstall.
still struggling. How do I run the clean-up. Your help is much appretiated.
Click on the MCPR Removal Tool link in this FAQ: http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=1033&partner=10005&type= TS
"Save As" to your desktop.
Run it. It will remove all vestiges of McAfee. I suggest saving it to your dekstop only because of the difficulties you are having, because you can then run it in Safe Mode if necessary.
Reboot and reinstall your products from the UK website: http://uk.mcafee.com/root/downloads.asp
okay now anytime i try anything i get the;
McAfee Integrated Security Platform Installer has encountered a problem and needs to close. We are sorry for the inconvenience.
i habe gone back to the uk website to reinstall the product, but get that message every time i try. even the spyware product you recommended me gave me the send error report message. whats wrong?