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You say you've tried uninstalling/reinstalling but yet never got the MCPR tool to work?
Save it to your desktop and then boot into safe mode and run it.
Reboot and reinstall your products.
The MCPR tool is linked in my signature. or you can get it here: http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=1033&partner=10005&type= TS
I assume that you are trying to use a CD to install the new one..Am i correct?
If so i am also assuming that you are trying to register the very same product suite under the same old email address.Is that correct?
If both are correct you know the answer.
try to register with different /new email address.;)
Unfortunately, I can't register with another email address -- becuase I'm not presented with the option to register. Every time I uninstall/install I do not get a screen asking me to register.
Also, I tried running the cleanup program in safe mode -- that also failed.
There must be some type of license or configuration file on my pc that is telling McAfee that I have already registered. Does anyone have an ideas? Thanks
Go to your browser Tools/Internet Options and clear everything, cookies, temporary files, browsing history, form data etc.
Go to Start/Run and enter %temp% then click OK.
Delete as many as will go.
Do the same using temp without the %%.
Reboot and try again.
Thanks everyone -- still no luck. Here's what I did this time --
ran the uninstall by McAfee
cleanup up IE -- removed everything cookies, history, etc. under Internet Options
deleted temp files -- using %temp% and temp under Start, Run
verified no services are listed under services.msc
installed the software from the cd
no option is provided for registering the software
still showing the 9/30 expiration date
The only thing I didn't do this time was clean up the registry -- which I've done before with no luck.
Is it possible there's something on the McAfee side (instead of my computer) that is causing this? I've had the previous versions of McAfee installed and registered for the past couple years. Could there be a problem with the way my account is set up in the McAfee system?
I just tried to log in using the username and password I have always used and it would not let me. I needed to register again with my email address -- It now says that I do not have any products. This is just bizarre. I have been getting emails and subscription downloads -- now I don't have an account and no products are registered to me. I'm totally confused. I have not changed email addresses for several years. I do not want to purchase another product on-line -- I purchased the cd version.
You have two avenues of approach at this stage. Technical Support, the link in my signature takes you straight there to the Chat line and you can ask them why the date never changes and ask if they can assist you in getting the products installed correctly.
You could also call Customer Service regarding your online account at 1-866-897-9325 press 4 then 0 between 8am and 8pm Central Time.