1 Reply Latest reply on Oct 3, 2009 3:04 AM by Peacekeeper

    Update fail

      Hello,

      I apologize if this question is redundant but the ones I found when searching were a little too technical for me; the people posting seemed to have more information than I do.

      My problem is simple: in the VirusScan console, the daily update failed last night and this morning when I manually retried. It says: "sk: AutoUpdate / Status: Daily, 5:00 PM / Last Result: The Update Failed / Last Tried: Tuesday, Sep. 22, 2009."

      One more problem: I just tried this morning on Wednesday Sep 23 and it failed. Why is that not registered in "Last Run?"

      So two questions: 1) how do i update it? 2) is this failed update tied to an inaccurate record of when it was last run?

      Thanks!
      Sincerely,
      May