0 Replies Latest reply on Sep 18, 2009 11:23 AM by ai07

    Unprotected

      hi Mcafee support
      i have a problem with VirusScan's real time protection service. its crashing every time on pc start up. here are my specs

      Windows XP Pro SP3 with IE 8
      CPU: Intel Core2Duo 2.13 GHz
      Ram: 3 GB
      graphic card: Nvidia Gforce 8800 GTX 768 MB

      Mcafee Security Center 9.15
      VirusScan 13.15
      Personal Firewall 10.15

      here are the logs from windows event log

      The McAfee Real-time Scanner service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

      A thread in process C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe took longer than 90000 ms to complete a request.
      The process will be terminated. Thread id : 3208 (0xc88)
      Thread address : 0x120EE32F
      Thread message :

      Build VSCORE.14.0.0.433 / 5301.4018
      Object being scanned = \Device\HarddiskVolume2\Program Files\WarnerBros\Wanted\Wanted.exe
      by C:\WINDOWS\Explorer.EXE
      4(0)(0)
      4(0)(0)
      7200(0)(0)
      7595(0)(0)
      7005(0)(0)
      7004(0)(0)
      5006(0)(0)
      5004(0)(0)

      the file wanted.exe is a game executable, i had that game for over 3 months now and everything was running with no problem until last week sept 08 2009 when the real time scanner service started crashing on start up, security center was notifying me that my protection was disabled, i also found out that after 2 crashes the service doesn't restart.
      the thing also crashes if i browse that game folder
      i uninstalled all the Mcafee products i also used your Mcafee consumer removal tool and then reinstalled them but the problem still persists. I probably did that atleast 10 times ^_^

      i also contacted tech support. they even escalated me to level 2 technician but they couldn't figure out what the problem was. tech just did start the service though
      i could have done that on my own anyway
      its been like over a week now and the thing still crashes i even used system restore but to no avail.

      I also experienced this problem on my other pc a while back in the end of july but somehow i fixed it, too bad i didn't make notes of it
      could this crash be related to visual C++? in what language is VirusScan coded?
      i would really appreciate it if you can resolve the problem.
      i already started looking at other security products i wish i didn't have to do this :(
      please if you can help fix this issue post a resolution here please
      i realy like Mcafee products and i never had such a major problem with them
      please help