0 Replies Latest reply on Sep 9, 2009 8:29 PM by daoamo

    Virus Scan Hangs- comctl32.dll

      I am having an issue where Virus Scan 13 comes to a grinding halt whenever it attempts to scan the following file C:\windows\system32\comctl32.dll .

      I have contacted McAfee technical service and they had guided me through a protocol of: (1) complete uninstall of all McAfee products (2) Windows update (3) Java Update (4) MSXML Update (5) McAfee preinstall tool (6) Reinstall of McAfee Security Suite.

      I had completed the protocol successfully, however Virus Scan still cannot get past that file. :mad:

      If anyone has any advice, I'd certainly appreciate it.